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A
anzorm73649036
Participant
January 2, 2017
Question

Adobe Muse 2017 installation error

  • January 2, 2017
  • 4 replies
  • 1029 views

Hi

I'm using Windows 8.1 Pro

I"m trying to install Adobe Muse 2017 from creative cloud but I'm having this problem

ERROR : Windows updates from Microsoft required to install this product are not

               available on this computer. Please install the required updates and try again

now probably you think I have to update my windows but Windows is up to date.

I tried to update one more time but windows did not find any update

is I visited error page of adobe Visual C++ Runtime 2015 Update

it says "visual C++ Runtime 2015 - Requared Update"

actually I installed this too  Download Visual C++ Redistributable for Visual Studio 2015 from Official Microsoft Download Center

I tried to install this as well Windows 10 SDK - Windows app development  but I got error

I have installed Photoshop and Premier Pro and they work fine

I dont know what to do

Please help me

    This topic has been closed for replies.

    4 replies

    jbm007
    Community Expert
    jbm007Community Expert
    Community Expert
    January 11, 2017

    Did you R-click the "setup.exe" file and select "run as administrator" ?

    You need elevated user rights to properly install those programs.

    When you are done you need to reboot your machine before trying to install Muse again.

    A
    anzorm73649036Author
    Participant
    January 6, 2017

    Not Solved !

    Atul_Saini
    Community Manager
    Atul_SainiCommunity Manager
    Community Manager
    January 11, 2017

    Hi anzorm73649036,

    Sorry for the delay in response, it seems that you have tried all the basic troubleshooting steps, I would request you to contact our Contact Customer Care​.

    Please let us know in case you are unable to contact support or try the steps mentioned on this link:- Contact Support FAQ: Unable to reach support through the "Contact US" link​.  

    Thanks.

    A
    anzorm73649036Author
    Participant
    January 3, 2017

    Not Answered !!!!!

    ankushr40215001
    ankushr40215001
    Inspiring
    January 3, 2017

    Moving this thread to Downloading, Installing, Setting Up forum for an expert solution.

    A
    anzorm73649036Author
    Participant
    January 2, 2017

    Not Answered !

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