I recently purchased the Adobe Photography Plan and now everytime I start up Photoshop there will be a random popop on my screen which blocks me from doing anything with the application, I tried closing the popup but it closes the entire application and I even tried resetting my preferences. Does anyone know a solution to this?
Looks like the login screen... Does the loading ring spin endlessly? Try signing out of the 'Creative Cloud Desktop App' and signing in again - does that help?
1. Open CC Desktop App. 2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date." 3. Click on your Avatar (top right image). 4. Sign-out of Creative Cloud. 5. Close all apps. 6. Restart your computer. 7. Open CC Desktop app. 8. Click your Avatar. 9. Sign-in with your paid ID and password.
Nancy O'Shea— Product User, Community Expert & Moderator
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