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Adobe Photoshop CC is still in trial mode after Creative Cloud service was subscribed.

New Here ,
Nov 21, 2013 Nov 21, 2013

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I just subscribed Creative Cloud Service (Photography Package). After that, I installed Adobe LR and PS. LR works fine. However, Adobe PS CC is still telling me that my trial is ending soon. I am try so many ways to solve the problem but unfortunately I cannot.

Anyone facing this problem? I am using OS X 10.9 by the way.

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correct answers 1 Correct answer

Adobe Employee , Jul 28, 2014 Jul 28, 2014

Hello Tapinapahkina and Jc84909,

Thank you for contacting Adobe Systems.

I have verified both of your accounts and everything is alright in our end.

If you have any trouble to launch your Adobe product and has been revert to trial and/or prompt for a serial number, please try the steps below:

1. Sign Out and Sign In back following the steps:

Sign out, Sign in | Creative Cloud Desktop app

2. Delete the OPM.db file:  

  1. Close the Creative Cloud application.
  2. Navigate to the OOBE folder.
    Windows: [System d
...

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New Here ,
Mar 29, 2015 Mar 29, 2015

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How to get to the Host file?

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New Here ,
Mar 29, 2015 Mar 29, 2015

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Screen Shot 2015-03-29 at 2.07.53 PM.png

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Community Beginner ,
Jun 02, 2015 Jun 02, 2015

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I found the OPM.db folder but am not able to delete it because the Services for Adobe Desktop App is running. I have been working on photos today and had to sign in twice because the Trial window came up. I signed up for monthly plan and everything went OK. The version of Photoshop is up to date. When I open the Adobe Creative Cloud app-says everything is up to date, but I still get the Trial window that says my time is up. How do I delete the OPM.db file?

Thanks.

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Community Beginner ,
Feb 28, 2016 Feb 28, 2016

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I run as administrator and when I try to bring up the HOST fil, all I get is a sample host file. I can not bring up the host file with the Adobe items to delete.

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New Here ,
Sep 14, 2015 Sep 14, 2015

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It'swork!!!!!! Thank you Arnaud.

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New Here ,
Nov 30, 2015 Nov 30, 2015

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why is it opm.db keeps on coming back after i delete it? do i miss something?

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Community Beginner ,
Feb 27, 2016 Feb 27, 2016

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That's some serious voodoo to make things work. christ. Thanks for figuring this shit out. solution with deleting all the adobe entries from the hosts file works.

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New Here ,
Mar 02, 2016 Mar 02, 2016

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I had the exact same issue after purchasing Premiere Pro CC. I then signed out and back in a couple of times and eventually Creative Cloud resolved the issue. I think it just takes some time for the account to recognise that you have made a subscription

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New Here ,
May 16, 2016 May 16, 2016

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i have the SAAAAMMMMMEEE problem. I try to license my software and it and it says no subscription found - which i know i do have because I signed up with my credit card already. drove me crazy, so i signed up with my credit card again only to be told I couldn't purchase because "my account has already has bought this product".  I KNOWWWW!! So let me use it!!!!!! I'm losing valuable time I need photoshop to be able to complete my tasks in my employment.

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New Here ,
Jun 29, 2016 Jun 29, 2016

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Get the crank

Its Free :-))

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New Here ,
Oct 18, 2016 Oct 18, 2016

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I am also having a similar problem. I did the trail version of LR when it ended I bought the photography package but it says my trail has ended and I can't use LR eventhough I bought the subscription.

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New Here ,
May 10, 2017 May 10, 2017

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Hello,

I have same issue. I bought all apps as a student few days ago. Yesterday I was allowed to use Character Animator CC and all other programs. Today some of them included: Photoshop, Illustrator, Premiere pro come up as free trials. Also get these today on Character Animator: licensing error.jpg

I have tried to delete Host application, but nothing changed also same with opm.db

Please help to sort this out!!

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New Here ,
Aug 13, 2017 Aug 13, 2017

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It worked for me. Thanks.

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New Here ,
Nov 02, 2017 Nov 02, 2017

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I have the same issue, got in touch with Adobe and they haven't been any help. Keeps saying it till take a couple of days to sort out. Its a technical glitch on their system.

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