Adobe Photoshop Elements 10

Forum|Forum|13 years ago
May 23, 2012
1 reply
2321 views

I purchased the software this weekend. I atttempted to install the first disc and it hung up. I had to hardboot my laptop. When I attempted to try the install again, it wouldn't allow me to because it said that the serial number was invalid. Now, I am not able to use what I purchased, even though the install was incomplete.

Any suggestions on how I may get my monies worth on this purchase?

This topic has been closed for replies.

Jeffrey_A_Wright

Community Manager

Which operating system are you using? Do you have any other Adobe software installed? Did you receive any particular error messages when you try to install?

J

jchariseAuthor

Participating Frequently

I am using Windows 7. The only Adobe software I have is Adobe Reader X. When I started the installation, I got as far as the installation of files, but then the installation hung up. It didn't give any error message, so I had to hardboot the laptop. After I rebooted the laptop, I tried to do reinstall the software, I couldn't get passed the s/n, it said that it was invalid. Which led me to believe that even though I hadn't completed the full installation, the fact that I entered the s/n once, it wouldn't accept any longer. The error message "invalid serial number". The software didn't show in my directory, but somehow it went out to the internet and registered my software and now I have no working installation. Just a registered software during a failed installation.

Jeffrey_A_Wright

Community Manager

Can you please try running the Adobe Support Advisor - http://www.adobe.com/support/loganalyzer/ to rview your installation logs.

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