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Answered

Adobe Photoshop Elements 2019 [Purchased from Dell. When installing, Excel opens instead]

Forum|Forum|6 years ago
May 5, 2019
3 replies
2069 views

Hi, all.

Can anyone help me? I purchased Adobe Photoshop Elements from Dell a few weeks after purchasing my laptop. I'm trying to install it but for some reason or other when I do it keeps opening up Microsoft Excel, which is only a trial version on my computer. How do I download my software without using Microsoft Excel? THANKS IN ADVANCE for ANY and ALL HELP...

MB

adobe and dell laptop problem

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Correct answer IrishEyesmbp

I ended up going directly to the Adobe page and loaded the trial version.

Then, I converted it to the owner's version using the serial number that

Adobe provided me. After that, it was a breeze...

IrishEyesmbpAuthor

Inspiring

THIS PROBLEM HAS BEEN SOLVED!!!!!!! Thanks to everyone who helped. I truly appreciate it..

Community Expert

Community Expert

Can you tell us your solution so others may benefit from this thread?

IrishEyesmbpAuthorCorrect answer

Inspiring

I ended up going directly to the Adobe page and loaded the trial version.

Then, I converted it to the owner's version using the serial number that

Adobe provided me. After that, it was a breeze...

Participating Frequently

when you click on the installer, excel opens?

IrishEyesmbpAuthor

Inspiring

Yes, excel comes up.

Community Expert

Community Expert

You're double clicking an .exe file? Not an .xls file?

Community Expert

Community Expert

Since you bought from Dell, I think you need to ask Dell how to download and install from their store

IrishEyesmbpAuthor

Inspiring

Unfortunately, they want to charge me to tell me HOW to download it.

Community Expert

Community Expert

IrishEyesmbp wrote
Unfortunately, they want to charge me to tell me HOW to download it.

First I've heard of that.

I've bought software from Dell in the past. You login to your Dell account and download. That's it.