Adobe Photoshop Elements 2023 error code after mac update

[christopher_6647]

i have Adobe Photoshop Elements 2023. since the latest imac update , i get the error code 11. is there a patch or link i can dowload to overcome this. I have contacted Adobe support but have had no reply

[Jeffrey_A_Wright]

Christopher, I'm sorry you can't reinstall Photoshop Elements 2023. What happened to the previous installation that caused you to reinstall it?

If Error 11 is happening while reinstalling Photoshop Elements 2023 then see https://adobe.ly/4eggNb8, otherwise we look forward to your update. ^JW

[christopher_6647]

The issue occurred after the Mac update. When my Mac rebooted PS ELEMENTS failed to load, 

I did not uninstall PS ELEMENTS ,it just failed to load after the Mac update. 

When I tried to open PS ELEMENTS, the message was as follows.  

‘Please uninstall and reinstall the product.’

i cannot find the link to reinstall PS ELEMENTS

[Jeffrey_A_Wright]

Thanks for the clarification, Christopher. Did any other files or folders on the computer become damaged after the macOS update? Have you followed the directions in the error and uninstalled Photoshop Elements? Directions on how to uninstall Photoshop Elements 2023 can be found at https://adobe.ly/3Am3hoG

You can find information on how to download a fresh copy of the installation files for Photoshop Elements 2023 at https://adobe.ly/48yKJOx.

Finally, when did you encounter Error Code 11, or should we ignore that error, Christopher? ^JW

[christopher_6647]

i encountered code  11 directly after the imac update. i uninstalled PS ELEMENTS as instructed and rebooted the mac .no other files or programes were afected .

thanks for the link i will try that 

[kglad]

keep us updated, even (hopefully) if successful.

[christopher_6647]

i keep going round in circles , i will leave Adobe and use Pixelmator . it cant be too hard for Adobe to have a link to reload a puchased product from 2023

[Nancy OShea]

If you purchased it from Adobe, the installer link should be in your online account.

https://account.adobe.com/products

[Nancy OShea]

Apple M1 or M2 machine?

Which macOS? 

Most Adobe apps work on these operating systems:

• Windows 11 (64-bit) versions 23H2, 22H2; Windows 10 versions 22H2, 21H2;
• MacOS 14.7 (Sonoma), 13.6.7 (Ventura), 12.7.6 (Monterey).

[christopher_6647]

When I put in my serial number . The message reads “This serial number is already in use”

When I click on activated devices the message reads “You have no activated devices”

When I click on Orders and invoices the message reads “We didn’t find any orders associated with your account.”

So how do I reload my product 

[kglad]

you can't unless you can deactivate from a computer with an activation.

[Jeffrey_A_Wright]

Christopher, please see https://adobe.ly/4iCL5Iu for more information on how to manage the activations included with your purchase. ^JW