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Replies
1. I followed all adobe's suggestions according "117 error"
2. I have home network around 100 mbits/sec
3. Yes, I know old version direct link!! Yes, this AME download is available. Then why your stupid AME update is unavailable? That is my issue?!
4. Unfortunately, you have the worst support in the world, I'm sure, it's not a problem with the chipper Indian geolocation. The problem in marketing and management. See my conversation with your team:
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Did you know you can get answers to most of your Adobe-related questions at help.adobe.com? Find helpful video tutorials, tips for troubleshooting, and user guides for all our products. You can even get answers from members of our vibrant forums community. Visit help.adobe.com. Please hold for the next available agent.
info: You are now chatting with Laxmi Kumari.
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Laxmi Kumari: Hello! Welcome to Adobe support.
info: Your chat transcript will be sent to msaytariq@gmail.com at the end of your chat.
Marat Sayfutdinov: Hi, I spent for 2 days and couldn't download the Adobe media encoder. Please provide me the direct link to reach it.
Marat Sayfutdinov: ok
Laxmi Kumari: Hi Marat
Laxmi Kumari: Please allow me 1-2 minutes to review your account details.
Marat Sayfutdinov: sure
Marat Sayfutdinov: Hi there...
Laxmi Kumari: We appreciate your patience and apologize for the wait.
Laxmi Kumari: I am working over you issue, please be connected.
Marat Sayfutdinov: ok
Laxmi Kumari: I am providing you the link to download the trial version.
Laxmi Kumari: http://http://www.adobe.com/in/products/media-encoder.html
Laxmi Kumari: you'll get the "download trial" tab on the upper right side of the page.
Marat Sayfutdinov: will try, plz wait
Laxmi Kumari: sure.
Marat Sayfutdinov: This link doesn't work. Plz give another one.
Marat Sayfutdinov: Its bring me to Adobe creative cloud and same error 117
Laxmi Kumari: Okay, I see that this is a technical issue. I'll need to transfer this chat to the technical support team who will be able to assist you.
Laxmi Kumari:
Marat Sayfutdinov: ok please do
info: Please wait while we connect you to a representative.
info: You are now chatting with Parameswar.
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Parameswar: Hello! Welcome to Adobe Customer Service.
Parameswar: How are you doing today?
Marat Sayfutdinov: Fine and you? ))
Parameswar: I am doing good.
Parameswar: Thank you for asking.
Parameswar: Please allow me a minute while I look into my resources.
Marat Sayfutdinov: sure
Marat Sayfutdinov: Plz provide me the direct link on on Media Encoder, your creative cloud doesn't work properly!
Parameswar: Thank you for your time and patience .
Parameswar: May I know the error you are getting on Creative Cloud?
Marat Sayfutdinov: 117 the same as before.
Parameswar: Okay , please allow me a minute.
Marat Sayfutdinov: A Minute? - ok
Parameswar: Thank you for your time and patience.
Parameswar: https://helpx.adobe.com/creative-cloud/kb/error-code-117.html
Parameswar: Please go through with the above link and try to do the troubleshoot.
Marat Sayfutdinov: Listen, I did whole recommendations within this link! IT'S DOESN'T WORK!!!
Parameswar: Okay, I am really sorry for the inconvenience .
Parameswar: May I take a remote access on your computer?
Marat Sayfutdinov: PROVIDE ME PLZ DIRECT LINK TO DOWNLOAD AME!
Marat Sayfutdinov: I have a lot of private files and folders. There no reason to give you remote access.
Parameswar: Okay , Marat.
Parameswar: http://www.adobe.com/in/products/media-encoder.html
Marat Sayfutdinov: What I need from you just AME workable link to download!
Parameswar: Please go to this link and try to download it .
Marat Sayfutdinov: Pls read my chat. We did that already!
Marat Sayfutdinov: Are you kidding me?
Parameswar: No , Marat .
Parameswar: I am really sorry for the inconvenience.
Parameswar: I would like to inform you that we have a particular team for this particular issue.
Parameswar: Shall I go ahead and transfer you to that team?
Marat Sayfutdinov: Oh my God! Sure
info: Please wait while we connect you to a representative.
info: Thanks for your patience. Representatives are currently helping other customers. Your position in line is 1 and your wait time is approximately 0 minutes.
info: Thanks for your patience. Representatives are currently helping other customers. Your position in line is 1 and your wait time is approximately 0 minutes.
info: Thanks for your patience. Representatives are currently helping other customers. Your position in line is 1 and your wait time is approximately 0 minutes.
info: Thanks for contacting us. We’ll find a representative for you to chat with and keep you posted on your wait time.
This chat will become active once a representative responds.
Did you know you can get answers to most of your Adobe-related questions at help.adobe.com? Find helpful video tutorials, tips for troubleshooting, and user guides for all our products. You can even get answers from members of our vibrant forums community. Visit help.adobe.com. Please hold for the next available agent.
info: You are now chatting with Mitali Priyadarshini.
Please don’t close the chat window or browser tab since it will end our chat session.
Mitali Priyadarshini: Hello! Welcome to Adobe Customer Service.
Mitali Priyadarshini: Hi Marat
Marat Sayfutdinov: I need technical support for AME download issue.
Mitali Priyadarshini: I understand that you got disconnected from previous interaction. Please elaborate the issue so that I will check and let you know.
Mitali Priyadarshini: May I know are you referring to Adobe experience manager?
Marat Sayfutdinov: Yeah, I chated with some representative
Marat Sayfutdinov: The name is Parameswar
Mitali Priyadarshini: May I know which subscription you have?
Marat Sayfutdinov: Your file was successfully uploaded: Снимок экрана 2017-05-31 в 12.39.54.png.
Marat Sayfutdinov: I have AE, and now need AME.
Marat Sayfutdinov: As you see I spent about hour to get direct link on AME. But your creative cloud doesn't work properly.
Marat Sayfutdinov: Please help! ))
Mitali Priyadarshini: I see that there is no active subscription in your account.
Marat Sayfutdinov: Wow! Yesterday I have installed Ae, before Pm... I don't get you!
info: Your chat transcript will be sent to msaytariq@gmail.com at the end of your chat.
Mitali Priyadarshini: May I know are you trying to download trial version of Adobe media encoder?
Marat Sayfutdinov: Yes!
Marat Sayfutdinov: I sent you the chat screen
Mitali Priyadarshini: I see that this is a technical issue. I'll need to transfer this chat to the technical support team who will be able to assist you.
Marat Sayfutdinov: plz do
info: Please wait while we connect you to a representative.
info: You are now chatting with Rijo.
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Rijo: Hello! Welcome to Adobe support.
Marat Sayfutdinov: Hello
Rijo: How are you doing today?
Marat Sayfutdinov: I am ok!
Marat Sayfutdinov: May I attached the chat screen here?
Rijo: As I can understand, you are unable to download the trial for Adobe media encoder. Am I correct?
Marat Sayfutdinov: Yes
Marat Sayfutdinov: May I attach the chat screen here of my previous conversation?
Rijo: Okay.
Marat Sayfutdinov: Your file was successfully uploaded: Снимок экрана 2017-05-31 в 12.39.54.png.
Rijo: Thank you for the information.
Rijo: May I have your phone number in order to update the account details for future reference?
Marat Sayfutdinov: +905383712440
Rijo: Thank you for the information.
Rijo: Could you please what's the error that you are getting while downloading the application.
Marat Sayfutdinov: Did you read the chat screen? oh... the same... 117
Rijo: Okay.
Rijo: As I can check, you have tried downloading it from direct download link as well but still you are unable to download. Am I correct?
Marat Sayfutdinov: I tried to download from the creative cloud.
Marat Sayfutdinov: I was unable to do
Rijo: Okay.
Marat Sayfutdinov: Therefore I asking to provide me the direct link on AME
Rijo: Okay.
Rijo: Please allow me 1-2 minutes to review your account details.
Marat Sayfutdinov: Hi, there!
Rijo: https://helpx.adobe.com/creative-cloud/kb/error-code-117.html
Rijo: Thank you for your time and patience.
Rijo: Please follow the steps given in the link above.
Marat Sayfutdinov: Are you kidding me? )))
Marat Sayfutdinov: I did already )))
Rijo: Okay.
Marat Sayfutdinov: I went through all the steps!
Rijo: May I start a remote session with your computer to troubleshoot the issue? If this is okay, please close your personal files/folders before sharing your screen with me.
Marat Sayfutdinov: My issue doesn't lie under the remote session. I have many private files. Lets check another way.
Marat Sayfutdinov: Just say me, could you provide me the workable link on AME or not? I can't spend a time for nothing.
Rijo: I really apologize for this.
Rijo: But as you've tried all the steps as well so we can help you through remote session.
Marat Sayfutdinov: NO REMOTE SESSION!!! I need the direct link to download trial version! If that is no your competence please connect me with your supervisor.
Rijo: Okay.
Rijo: You are using windows. Am I correct?
Marat Sayfutdinov: Mac
Rijo: Okay.
Rijo: Direct download link
Rijo: Click on the link above. There you'll find the direct download link for Mac.
Marat Sayfutdinov: You don't have permission to access "http://trials3.adobe.com/AdobeProducts/AME/9/osx10-64/AdobeMediaEncoder_9_LS20.dmg?" on this server. Reference #18.bd508c4f.1496225783.1d888bc4
Marat Sayfutdinov: What is this?
Rijo: This maybe because of the network.
Rijo: Try to change the network.
Marat Sayfutdinov: That is no issue with my home network!
Rijo: I really apologize for this.
Rijo: I've provided the direct download link as well.
Marat Sayfutdinov: Please provide me properly link!
Marat Sayfutdinov: You gave me cc 2015 version and unworkable link.
Marat Sayfutdinov: This is very similar to sabotage!
Rijo: I really apologize for this.
Rijo: Try to clean everything from adobe cleaner tool and try again to install the application from Adobe website.
Marat Sayfutdinov: Again! This is very similar to sabotage!
Marat Sayfutdinov: I want to chat with your supervisor! Right now!
Rijo: Please stay online.
Marat Sayfutdinov: Well, I found the link! But.... your service is extremely bad! I spent 1,5 hour for stupid discussion!
Rijo: I really apologize for this but we are unable to detect the issue rather than the 117 error.
Rijo: That's the reason we were unable to help you and I really apologize for this.
Marat Sayfutdinov: Yours creative cloud is stupid feature!
There is no number of the chat interaction, see the time
So, you want me being your customer spend next hours for updating AME? Are you kidding me?!
Why do you create obstacles for updating your Adobe applications?
Please connect me with your main office responsible manager!
So, should I understand some drunken or drug-dependent employee posted a raw AME version on the (un)creative cloud without a management sanction? 
Wow! The mountain brought forth a mouse! 
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