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Adobe Premiere 18 installing with errors - Exit Code 1638

New Here ,
Dec 02, 2018 Dec 02, 2018

So I upgraded my computer to a newer, better computer (i7 Gen 8, 1070 GTX, 16GB RAM, etc.).  However, when I go to install Adobe Premiere and Photoshop, it says it finished with errors (see below).  I try to open Premiere and it gets hung up on PlayerMediaCore.pim.  I have reinstalled them multiple times, tried Adobe's cleaner program, and still nothing.  I have read multiple articles on the issue, but nothing is working.  I don't understand why a better computer is suffering from this.  Any ideas?

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correct answers 1 Correct answer

LEGEND , Dec 05, 2018 Dec 05, 2018

If installed , manually uninstall Visual C++ Redistrubutable package 2017 ( X86) .

Download and install the same from below link :

https://support.microsoft.com/en-in/help/2977003/the-latest-supported-visual-c-downloads

Once installed restart the computer and try to install Premier pro app again.

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Community Expert ,
Dec 02, 2018 Dec 02, 2018
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New Here ,
Dec 04, 2018 Dec 04, 2018

still not working...  I guess I will have to wipe the computer completely.  I dont get it.

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LEGEND ,
Dec 05, 2018 Dec 05, 2018
LATEST

If installed , manually uninstall Visual C++ Redistrubutable package 2017 ( X86) .

Download and install the same from below link :

https://support.microsoft.com/en-in/help/2977003/the-latest-supported-visual-c-downloads

Once installed restart the computer and try to install Premier pro app again.

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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