Adobe Premiere 2015 & Audition 2015 and Mac OS 10.12.2 Install

Question

I wonder if anyone can advise on a possible solution?

I have a Macbook Pro on OS Sierra 10.12.2, but when trying to install Premier CC 2015 and Auditions CC 2015 from the install file i get error 'installer failed to initialize'

I have looked through this forum for an answer and found- Double click on the Install file 'show package contents'> contents>MacOS>press the install file it goes through the setup asking for passwords etc then it gives you another error message saying 'installer encountered an error' advising to restart computer, stop any anti virus etc, which i have done, but i still get the same error after trying again.

Please can anyone help?

Kind Regards,

Paul

P.S. Thank you all for the help installing Photoshop CC 2015. I though i would try the above programs but I'm getting the same errors!

kglad · Accepted Answer

I've downloaded the programs as above, using Chrome but still giving me the same error message? It gives the rotating blue circle saying its loading then the error message shows up!

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

kglad · Answer

start at the top and work your way down applying applicable fixes until your problem is resolved.

if cc (win): https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html

if, your error is:

"Installer failed to initialize. File not found." or "Installer failed to initialize. This could be due to missing files."

first, rename OOBE Folder to OOBE.old.

to find OOBE:

64 bit win OS: Program Files x86\Common Files\Adobe\OOBE

32 bit win OS: Program Files \Common Files\Adobe\OOBE

mac os: HD>library>application support>adobe>caps

mac os: USER>library>application support>adobe>OOB

if that fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall.

if you're using a dvd to install:

copy the disc contents to a desktop directory and install from that directory.

if you're using a mac:

1. Try to Create a new user account in Mac with Administrator Priviledges.

2. Login to the New user, Navigate to Mac HD> Application> Utilities> Adobe Installer folder, Locate products like Adobe Reader, Adobe Flash, Adobe Air and un-install them

3. Navigate to User Library> Application Support> Adobe and move Adobe to Trash.

4. Navigate to Mac HD> Library> Application Support> Adobe and move Adobe to Trash.

5. Start the installation again.

if everything applicable above fails, check your installation logs:

http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html

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