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A
AlexPremiere
Participant
October 2, 2012
Answered

Adobe Premiere Pro CS4 cannot be re-installed

  • October 2, 2012
  • 2 replies
  • 1837 views

Adobe Premiere Pro CS4 cannot be reinstalled after failing for unknown reasons (no program crash but after a normal start-up after working flawlessly for years). I get the message: "Adobe Premiere Pro Startup Error: Adobe Premiere Pro was unable to communicate with the process "Importer Process Server". Reastarting your computer may fix this problem". Several trials showed that this is not true. -- I uninstalled the program using the Adobe Creative Suite Cleaner Tool and reinstalled it with the original, registered DVDs. Several trials failed (the antivirus program and the firewall were inactivated). I continue to get the same message. - The Adobe Encore CS4 included in Premiere, however, seems to work normally. But the Adobe Media Encoder CS4 does not function as well. The following message is shown (miraculously in German and translated by me): The product starting point

??0NewHandlerinitializer@ErrorManager@config@dvacore@@QAE@XZ was not found. - I suspect that a faulty Premiere file remains in spite of the cleaning action by the Adobe Cleaner Tool. The black screen of the Cleaner Tool does no longer list any sign of Premiere. The Windows Registry and the C:/ disk were cleaned as well (CCleaner).

Thank you for your help!

Alex Landolt

This topic has been closed for replies.
Correct answer AlexPremiere

The Permiere installation went very smoothly after inactivating the

anti-virus (Kaspersky) program and the firewall (Windows 7, Kaspersky). I

had done a first trial and forgot to do this inactivation. Premiere did not

install correctly and I received a corresponding message suggesting a

repeat installation. I used the Cleaner Tool again and removed the

leftovers of this aborted installation again.

Thanks for your efforts to help me.

Alex Landolt

2012/10/3 Jeff A Wright <forums@adobe.com>

**

Re: Adobe Premiere Pro CS4 cannot be re-installed created by Jeff A

Wright <http://forums.adobe.com/people/JeffAWright> in *Downloading,

Installing, Setting Up* - View the full discussion<http://forums.adobe.com/message/4744447#4744447

2 replies

Mylenium
Mylenium
Legend
October 3, 2012

Nothing to do with Premiere. Some security tool has messed with Windows' services and port handling or some program installed a wrong version of a DLL. Uninstall the security tools completely. If that doesn't resolve the situation, a clean Windows install is most likely your only option...

Mylenium

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
October 2, 2012

Do you receive any errors when you try reinstalling Adobe Premiere Pro CS4?  You can review your install logs to look for error messages by following the steps listed at Troubleshoot installation with install logs | CS3, CS4 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-installation-install-logs-cs3.html.

A
AlexPremiereAuthorCorrect answer
Participant
October 3, 2012

The Permiere installation went very smoothly after inactivating the

anti-virus (Kaspersky) program and the firewall (Windows 7, Kaspersky). I

had done a first trial and forgot to do this inactivation. Premiere did not

install correctly and I received a corresponding message suggesting a

repeat installation. I used the Cleaner Tool again and removed the

leftovers of this aborted installation again.

Thanks for your efforts to help me.

Alex Landolt

2012/10/3 Jeff A Wright <forums@adobe.com>

**

Re: Adobe Premiere Pro CS4 cannot be re-installed created by Jeff A

Wright <http://forums.adobe.com/people/JeffAWright> in *Downloading,

Installing, Setting Up* - View the full discussion<http://forums.adobe.com/message/4744447#4744447

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