Adobe Premiere Pro CS6 Family : Installation Failed : Unable to extract files. (EX20)

[Michael J Titera]

Hi,

I just installed the Adobe Application Manager, for the Adobe Creative Cloud, and downloaded the Adobe Premiere Pro CS6 Family software. After it downloaded, it read: Extracting Files...

After a few minutes, it then read: Adobe Premiere Pro CS6 Family          Installation Failed

Unable to extract files. Press Retry to download again or contact customer support. (EX20)

I have retried several times with no success. Please help.

Thanks,

The MiJiT

[Manish-Sharma]

Dwonload the Trial and then install teh software.

[Michael J Titera]

Thank you for the response.

If I were to download and install the trial version, would my Adobe Creative Cloud account register it as active?

[Manish-Sharma · Accepted solution]

yes, you just have to login with Adobe id and passsword when asked for.

[Michael J Titera]

Thank you, Manish. I will give it a shot.

[David__B]

I'm moving this thread over to our installation forum.

For general Creative Cloud Membership questions, here is the FAQ link:

http://www.adobe.com/products/creativecloud/faq.html

-Dave