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Bob_s_Pics
Bob_s_Pics
Participant
October 21, 2014
Question

Adobe PSE 13 Download

  • October 21, 2014
  • 1 reply
  • 830 views

I purchased Adobe PSE 13 and have down-loaded two files into my Downloads

File. I created a new folder called Photoshop Elements 13 in the Downloads

File and have these two files in the same folder:

Adobe PSE 13 - LS25 - win 64.exe

Adobe PSE 13 - LS25 - win 64-1.7z

When I double click on the extractor file (Adobe PSE 13 - LS25 -win 64.exe)

and hit "RUN" I get the following message:

"The file archive part of Adobe Photoshop 13 is missing. You need all parts

in the same folder to extract Adobe Photoshop 13. Please download all

parts."

I have tried downloading the Extractor File from Adobe in my Fire-Fox

browser using the Adobe "Download Option" and the Adobe "Download Manager

Option" ... Neither has worked to extract the files from the PSE win64-1

7zip file.

What do I do now? Please help!!!

    This topic has been closed for replies.

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 21, 2014

    double check that you have a complete 7z file by looking at its file size.

    if you think all's well, attach a screen shot showing the exe and 7z files with their sizes on your computer.

    Bob_s_Pics
    Bob_s_PicsAuthor
    Participant
    October 21, 2014
    Bob_s_Pics
    Bob_s_PicsAuthor
    Participant
    October 22, 2014

    this file.

    PSE 13 -LS25 - Win64.1.7z

    has the wrong name.  rename it to

    PSE 13 -LS25 - Win64.7z


    Thank you so much for pointing out that the file had the wrong extension. As you can tell from the screen shots I sent yesterday, this is the way the file was received from Adobe so please let Adobe and others know about the error. After I renamed the file to the correct name and double clicked on the extractor file the files began to download. I am now at the 'Sign In' part of the process. Thank you so much for your help.

    Note about renaming the file: When changing the name the file appeared in the folder as PSE 13 -LS25 - Win64.1.7z . . .

    When I removed the 1.7z and made it to appear PSE 13 -LS25 - Win64.1.7z in the folder the file would still not open. When I double-clicked on the extractor file the message came up that it was unable to open PSE 13 -LS25 - Win64.7z.7z .

    I then renamed the file (as it appears in the folder) PSE 13 -LS25 - Win64 and the file opened when I double-clicked on the extractor file. The file has opened now but it still appears with the name PSE 13 -LS25 - Win64 when viewed in the folder. When being extracted it appears as

    PSE 13 -LS25 - Win64.1.7z.

    Hope this will help anyone else who runs into this problem with installing

    the software after downloading.

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