adobe revoked serial number

[BFX]

Just looking for some help,

Bought Adobe Phoptpshop CS6 years ago and I have had no issues with it.

I have installed it on 3 diffent computers and I have upgraded, and just did so last year.

Now I had to reinstall due to a harddrive issue and I'm being told  "adobe revoked serial number".

I have the box and the serial number, I bought this through adobe years ago so not sure how my program is not a real copy.

Tryed looking for hours to be able to contcat Adobe support but  they sure make sure you can't do that at all!!

I have reinstalled and nothing, just the same error.

Just sounds like an Adobe scam to me, force everyone to go to the cloud!

[John T Smith]

This is a public forum, nobody here can help

Invalid Serial Number https://community.adobe.com/t5/Get-Started/I-purchased-CS5-years-ago-but-attempts-to-download-it-now...
-https://helpx.adobe.com/x-productkb/global/invalid-revoked-serial-numbers.html
-and revoked volume number https://community.adobe.com/t5/Get-Started/Feeling-cheated-CS6-serial-number-revoked/td-p/9807405
-Problems with software validation https://community.adobe.com/t5/Get-Started/Has-anyone-had-a-POP-UP-problem-I-get-a-pop-up-window-tha...

[John T Smith]

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

[Peru Bob]

Did you buy it directly from Adobe?

[BFX]

My wife got it for me, and she’s not 100% sure she thought she did.

Has to be about 7 years ago now.

It came with the box and I opened my account with Adobe to get it.