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21

Adobe Set-up exe file won't open and I am unable to install the desktop app

New Here ,
Nov 06, 2023 Nov 06, 2023

Adobe Set-up exe file won't open and I am unable to install the desktop app. I've tried re-downloading the file multiple times and restarting my computer. The help pages run me in circles, "Go here to get help installing, go here to download installer, open the installer, unable to open? go to the help page and repeat"

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Installation
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Community Expert ,
Nov 06, 2023 Nov 06, 2023

make sure you have a compatible os (https://helpx.adobe.com/creative-cloud/system-requirements.html), and use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

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Community Expert ,
Nov 06, 2023 Nov 06, 2023
LATEST

If it still isn't working, please check if your antivirus or some similiar software ain't blocking the execution of the exe.

-Manan

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