Adobe Support Advisor when running LR6 setup

Forum|Forum|8 years ago
August 22, 2017
6 replies
1981 views

hello , after buying LR6 from B And H i went ahead and downloaded the software , i tried to luanch it and it asked for Adobe Application manager. downloaded that , then when i try to run setup that failed - it wants me to download adobe support advisor . where can i download that file ?? Help

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Correct answer Abambo

OS and version, please.

You can download the LR CC trial version and convert it into a LR 6 version. They share the same code. Only difference is the licensing.

Look here: https://creative.adobe.com/products/download/creative-cloud and here: How to convert a Lightroom CC trial to Lightroom 6

L

luigid.comAuthor

Participating Frequently

ALL Fixed -- i removed CC / CC lightroom6 . reinstalled the Lightroom LR6 Standalone Ver , and it works Great - i think the Creative cloud app was causing all kinds of problems .

L

luigid.comAuthor

Participating Frequently

its been about awhile since i used the software - and it doing it again - after i re enter my ser # then it works again , but dont know for how long - see video -

L

luigid.comAuthor

Participating Frequently

i went ahead and followed the steps , so far so good , i will give it a couple of days and see what happens . thx

L

luigid.comAuthor

Participating Frequently

i will try it tonight - let you know - thx

Govardhan.V

Participating Frequently

Are you getting error message like "Installer failed to initialize" along with the message prompt to install Support advisor?

If possible post screenshot of error message,

Abambo

Correct answer

Community Expert

OS and version, please.

You can download the LR CC trial version and convert it into a LR 6 version. They share the same code. Only difference is the licensing.

Look here: https://creative.adobe.com/products/download/creative-cloud and here: How to convert a Lightroom CC trial to Lightroom 6

ABAMBO | Hard- and Software Engineer | Photographer

kglad

Community Expert

what's your os?

L

luigid.comAuthor

Participating Frequently

running Win 10 64bit ,, i purchased the Lightroom 6 download w/ Ser# from B and H Photo , i clicked on the link given and it worked fine , after i rebooted the computer thats when it started acting up - see pics .