Adobe support advisor

Forum|Forum|7 years ago
May 2, 2018
2 replies
7345 views

I received a pop-up telling me to download Adobe Support Advisor however, I cannot find it. I am trying to start my Adobe Photoshop 13

Creative Cloud

This topic has been closed for replies.

Correct answer John T Smith

Mac

Sent from my iPhone

CS6 and earlier programs have not been tested and will not be updated for Mac El Capitan or later operating systems

-which means that you try to use CS6 and earlier at YOUR risk of having problems due to Apple updates

-Apple did not maintain backward compatibility with old programs in El Capitan or Sierra

--Adobe has a workaround to Apple's problem of not maintaining backward compatibility

--READ HERE https://forums.adobe.com/thread/2301916 for an Adobe solution to installing old programs, including a link to installing the old Java runtime that is required

--Also read for more information https://forums.adobe.com/thread/2458382

John T Smith

Community Expert

Also, do you mean Photoshop or Photoshop Elements?

John T Smith

Community Expert

When you ask a question you need to provide some basic information

-Forum quick start https://forums.adobe.com/docs/DOC-5601

Mac or Windows, and EXACTLY which version of the operating system?

M

ManeHustle Media

Participant

I have downloaded cs6 on my new system from a previous purchase. It appears most of the apps int he Master CS have downloaded but the ones I actually need Adobe PS, ID, Illustrator, and a few others. I was on a chat window with customer service but to complete the download it required me to close my browser. I did that after she assured me everything would work from there but now when i try to return to chat, I keep getting the "go to forums" message. The error I am getting is that I need to download the adobe support advisor to continue but I can't seem to find where that is, everything sends me to the forums.

Jeffrey_A_Wright

Community Manager

Knitvengeance, I am sorry but the Adobe Support Advisor was discontinued several years ago. Please check the installation logs to determine why Creative Suite 6 is failing to install on the new computer. For information on how to review the installation logs see Troubleshoot install issues with log files in Adobe Creative Suite (CS6, CS5.5, CS5), PS Elements, and Premiere Elements .

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