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Adobe Support Advisor

New Here ,
Dec 14, 2014 Dec 14, 2014

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Hello,

I tried to install Adobe Photoshop Elements 11 on my MacBook Air, but it won't start. It tells me to download Adobe Support Advisor which is not even available anymore.

How will I be able to install it nontheless?

Thank you

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correct answers 1 Correct answer

Community Expert , Dec 14, 2014 Dec 14, 2014

check your installation logs, Troubleshoot install using logs | Elements

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Community Expert ,
Dec 14, 2014 Dec 14, 2014

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check your installation logs, Troubleshoot install using logs | Elements

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Dec 14, 2014 Dec 14, 2014

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Adobe Support advisor  was used to collect the log files for Adobe programs and it is not available now.
Check complete error message. Install Adobe - Adobe Application Manager : For Macintosh : Adobe Application Manager in case
Error is ''Installer failed to initialize''.

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New Here ,
Sep 03, 2017 Sep 03, 2017

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Are you sure?

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New Here ,
Oct 15, 2017 Oct 15, 2017

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New Here ,
Oct 13, 2019 Oct 13, 2019

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thx

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New Here ,
Jul 15, 2020 Jul 15, 2020

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I have a problem because i have the files to install PS CS6, and I used to have it all done, but i have to format my computer and my PS and adobe support adivisor just went away. And now I´m trying to re-intal my PS with the files that I already have and it asked me for me the Adobe Support Advisor, and I just need that but realize it's been taken off the internet and i don't know how to make my PS work again without the Adobe.

Did something else work for that? or what can we do to solve the problem?

Because PS is asking me for that Adobe support advisor, so i can install what i already have of PS files.

Please I need help with these.

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Community Expert ,
Jul 15, 2020 Jul 15, 2020

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Apple did not maintain backward compatibility, so try this to install old programs
https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html

 

EXCEPT - CS6 and earlier will not work at all with Catalina

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Community Expert ,
Mar 25, 2023 Mar 25, 2023

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Elements 11 is very, very old software.  See system requirements below. Unless you're running on an equally old Mac, this is probably not going to work.

Mac OS X

  • Multi core Intel® processor
  • Mac OS X v10.6 through Mac OS X v10.8
  • 1024x768 display resolution
  • QuickTime 7 software required for multimedia featur

 

MODERN OPTION:
Photoshop Elements 2023 (no subscription needed).
https://www.adobe.com/products/photoshop-elements.html

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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