Adobe support has shared my pc for hours but

Question

Adobe support has shared my pc for hours but could not get Premiere Pro to open it (It is installed on my Pc) gets to this point when loading then just stops it does the same with Premiere Rush

It stops at the same point each time when tring to load "ImporterQuickTime.prm" on both Premiere Pro and Premiere Rush see below:

So can anyone here help?

Windows 10 Home
Version 21H1
OS build 19043.1052

Device name DESKTOP
Processor Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz 3.70 GHz
Installed RAM 32.0 GB
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

Diplay adapter NVIDA GeForce GTX 1080 Ti

JAY5E78 · Accepted Answer

Tech did a few times. I can understand the file being corrupt but if that was it this would be happening to so many it would have been fixed or replaced I'm thinking, I hope it;s not me Pc but however maybe it is. I have had Premiere Pro open a time or two but only after an hour or two of it loading or trying to load he he he

All is ok now, something was locking up in windows, I had a MS tech screen share, I don't know what it was however it may have been I had a USB Floopy drive connected it is not connected now. Thanks for your replies.

kglad · Answer

for premiere: http://www.mediacollege.com/adobe/premiere/pro/troubleshooter/trash-preferences.htmli don't know where the rush preference file is location, but check a similar (to above location).

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