adobe support how do I contact adobe?

[msbarsness2]

the support link on the website is recursive, you ask for more support and it folds back on itself, linking you to the same place, never providing a link to adobe support.

[Rave]

Hi msbarsness2,

You can even reach our chat support at http://adobe.ly/yxj0t6

Regards,

Rave

[psurrette]

Your answer is ironic as it did exactly what the OP complained about, takes you to the page saying how can we help and then not provide a way to chat or call. Unbelievable. Never seen worse customer service......

[Rave · Accepted solution]

Please try the link : http://helpx.adobe.com/x-productkb/global/service1.html

[psurrette]

No, that doesn't work either. Black letters say Chat with an agent but you can not click on them. Two other links take you to help screens that put you right back into the loop of no help.....

[Rave]

Please refresh the page or use a different browser and check.

You need to click on the Yellow 'Chat Now' button.

[psurrette]

refreshing the page worked, thank you!

[suzannapereira]

I don't get any chat box at all very annoying it only takes me to the page where all the FAQs are and no way to contact anyone!!!

 

[Peru Bob]

Please go here (make sure to sign into your Adobe account first) :
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

[Strongbow]

This is such BS!

Just takes you back to the same old screen - whether or not you're signed in or refreshed

Why do you make it so hard to contact real staff?

Is it because premiere is so riddled with bugs that it would be non-stop and you'd need support staff of hundreds of thousands of people?

[Peru Bob]

Make sure your browser is set to allow popups.