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vincentt1989075
Participant
February 21, 2017
Answered

Adobe XD update failed exit code :191

  • February 21, 2017
  • 4 replies
  • 6745 views

Hello,

I can't update adobe XD this error is indicate :

Exit Code: 191

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 3 error(s), 0 warnings(s)

FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:0.6.14.2

FATAL: Error occurred in install of package (Name: UWPAssets Version: 0.6.14.2). Error code: '191'

ERROR: Privilege lowering failed! Error: 1058

ERROR: Failed to launch hdhelper exe at C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HDCore\HDHelper.exe for install UWP with xml
Adobe.CC.XD
C:\adobeTemp\ETR8B2.tmp\1\SparklerApp\SparklerApp.appxbundle
0.6.14.2
x64
CN=Adobe Systems Incorporated, OU=Adobe Systems, O=Adobe Systems Incorporated, L=San Jose, S=California, C=US, SERIALNUMBER=2748129, OID.2.5.4.15=Private Organization, OID.1.3.6.1.4.1.311.60.2.1.2=Delaware, OID.1.3.6.1.4.1.311.60.2.1.3=US
adbxd:


Microsoft.VCLibs.140.00
14.0.24123.0
x64
CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
C:\adobeTemp\ETR8B2.tmp\1\SparklerApp\Dependencies\x64\Microsoft.VCLibs.x64.14.00.appx


false

with error code 1058

ERROR: Failed to install UWP Appx Package

-------------------------------------------------------------------------------------

I've done all the update of windows 10.

Thanks for help

    This topic has been closed for replies.
    Correct answer Jeffrey_A_Wright

    It doesn't work :

    - I tried with a new local administrator account

    - And by disabling windows defender and my security software


    Ok Vincentt1989075 then I would recommend contacting our support team directly at Contact Customer Care to resolve the current error.

    4 replies

    P
    paullizer
    Participant
    January 31, 2019

    Presida​, ​TheViperS is correct, there is one service that runs with the Local System account that XD CC needs.

    Make sure Secondary Logon service is in manual. You do not need to run it, just need to set it to manual. Then when CC installs XD CC, it will run it.

      B
      blackhawktek
      Participant
      July 10, 2019

      Thank you for posting this.  This helped me solve our issue.

      T
      TheViperS
      Participant
      August 1, 2018

      So easy.

      Change all "disabled" system services to "manual" or "automatic" and install them again in Adobe Creative Cloud.

        N
        nice_reality98BC
        Participating Frequently
        September 3, 2018

        How can i do that?

        Jeffrey_A_Wright
        Community Manager
        Jeffrey_A_WrightCommunity Manager
        Community Manager
        February 22, 2017

        Vincentt1989075 this error should only occur if Windows has not been fully updated.  Is your computer managed?  If not can you please verify there are no additional software updates available and post a screen shot?  You can find details on how to post a screen shot at FAQ: How do I capture and post a screen shot or video? .

        V
        vincentt1989075Author
        Participant
        February 22, 2017

        As you can see i've got the last version of windows 10

        Jeffrey_A_Wright
        Community Manager
        Jeffrey_A_WrightCommunity Manager
        Community Manager
        February 22, 2017

        Thank you for the update.   Then please try the installation again under a newly created local administrator account.  You can find details on how to set up a new administrator account at https://helpx.adobe.com/x-productkb/global/create-local-administrator-account-windows.html.

        I would also recommend verifying that any installed security software is updated.  If you continue to face difficulties under the new account you may want to temporarily suspend the software to see if the same error occurs.

        Kanikas
        Community Manager
        KanikasCommunity Manager
        Community Manager
        February 21, 2017

        Moving to Creative Cloud Download & Install​

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