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Participant
July 26, 2017
Answered

Adobe Year Long Membership Expire Prematurely

  • July 26, 2017
  • 1 reply
  • 529 views

Last year i purchased a year long license last year that was activated June 19, 2016, and is set to expire March 13, 2018. A couple weeks ago, however, my access to the Creative Cloud apps has been cut off, as though the membership has expired, which it hasn't. Since then, there has been an option to start a free trial on each app. I started a free trial for Adobe Animate and Premiere Pro so I could use them. After the trial was over, I would click on either of these apps, and then a window would pop up saying "Validating Software License" with a loading circle that would loop continuously until the window disappeared. After it did disappear, however, it would pop up again and this would cycle infinitely. It's been a couple weeks now and the issue still remains. I've looked around and have not found a solution to this problem. Any solutions?

This topic has been closed for replies.
Correct answer Sheena Kaul

Hi Patrick,

I was able to check your account and I see that Creative Cloud (Student-Teacher edition) under your account is active.

It just seems an activation issue that you are getting with the apps.

Please see "validating software license" loop issue - HELP! as the issue has been addressed here.

Let me know if that helps or if there are any results that you wish to share with us.

Regards,

Sheena

1 reply

Sheena Kaul
Sheena KaulCorrect answer
Legend
July 26, 2017

Hi Patrick,

I was able to check your account and I see that Creative Cloud (Student-Teacher edition) under your account is active.

It just seems an activation issue that you are getting with the apps.

Please see "validating software license" loop issue - HELP! as the issue has been addressed here.

Let me know if that helps or if there are any results that you wish to share with us.

Regards,

Sheena

Participant
August 4, 2017

I tried the suggestion but it didn't work.

Sheena Kaul
Legend
August 8, 2017

Could you confirm me if you are on a Windows machine or MAC?