AE CC 2015 is failing to update after windows 10

[J. P. Visuals]

Hey guys. I recently upgraded to Windows 10. I had an update for AE CC 2015 which kept failing so I uninstalled it and tried to re-install the entire software. It's stuck at 42% and won't install now. Anyone else having this problem?

[Bani Verma · Accepted solution]

Hi,

Try the below steps;

• Please check if you have any browser security extensions installed, please disable them. ( Eg: Advertisement BLOCK, Mcafee site/web adviser, internet security toolbar etc )
• Also disable the Firewall of your machine see, Turn Windows Firewall on or off - Windows Help , OS X: About the application firewall - Apple Support
• Disable Firewall of the Internet security program installed on computer.
• After this Sign out of Creative Cloud app Sign in and sign out to activate Creative Cloud apps
• Force Quit all Adobe related processes from Activity Monitor / End Task from Task Manager in case of windows (eg- Creative Cloud, Core sync, CC library, Adobe Desktop Services, Adobe IPC broker, Adobe Crash daemon etc.)
• Launch the Creative Cloud app sign in and try the update again

Let us know if this helps.

Regards,

Bani