After 25 years - I'm done with Adobe

Sure Nancy - I’ll be brief though…

I’ve been using Adobe products for 25 years or more. And stuck with Adobe when they transitioned to subscription based sales. A few days ago I called Adobe to ask a few questions about how to set up my wife with a Creative Cloud account. That first voice call was helpful. No issue yet.

Today I got on a chat instead. And was told that everyone in the household has to have their own Adobe subscription. And that if I decided to cancel my own I would get a financial penalty which was unspecified. I felt like I was being accused of ripping off Adobe and bullied into getting more subscriptions.

Also, during that message they ran me through a process to download the Adobe Creative Cloud for me. Which is not what I wanted. Then they put me on hold and I was disconnected. It felt like they were trying to get me to increase my subscription which is not what I wanted. But this isn’t really my main problem.

So, I logged on with someone else. And asked to have my account closed. They offered a free 3 months which I declined. I asked them how I could make a complaint to Adobe. And they said there would be a survey link in the cancellation email. There was none. They then said I would get the survey link when we closed the conversation. That never happened either.

Also, when you start these conversations, sometimes no one ever shows up. Or they just disappear never to return. At one point today a person said they needed to transfer me to someone else, I was put on hold, 20 minutes later I hung up.

The communication is the pits. But the main thing, is just feeling like there is zero loyalty as a long time customer. Plus, outsourcing all your service jobs overseas doesn’t sit well with me.

Anyway that’s it. Have a good one.

Steve