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tammiel16809128
tammiel16809128
Participant
July 9, 2015
Answered

after effect 2015 -- file permission error

  • July 9, 2015
  • 5 replies
  • 17794 views

I have just update to after effect CC 2015

after installing, i launched it, however it pop up a window saying that:

After Effects can't continue: error while accessing the preference file........... Please verify the file permissions and try again...

What that mean?

This topic has been closed for replies.
Correct answer Anupriya Khare

it doesnt work


Hi,

I would request you to please provide me your call back number and the best time to call you back in a personal message. I will call you back and resolve the issue.

Regards,

Anupriya Khare

5 replies

Z
Zagueto
Participant
September 11, 2016

I had the same permission problem, but my issue was in the 13.8 file. I just change the permission of all Names and gave the permission to read and write to all. Important: I include my Name in the and give the permission to read and write to because in the information options just had only that Names: System, Staff and Everyone. I hope that tip be useful to anyone who got the same problem that I had. Regards to all!

G
ginawaggy
Participant
September 25, 2016

I don't have a 13.8 file and my AE isn't creating a folder in Library at all. Have changed all preferences to read & write to no avail. Can anyone help?

slinky500
slinky500
Participant
September 3, 2017

Deleting folder did it!

    rikm13476554
    rikm13476554
    Participant
    August 23, 2016

    Great, deleting the 13.8 folder works indeed

    El Kemelyen
    El Kemelyen
    Participating Frequently
    July 22, 2016

    Hi all,

    I have the same problem, nothing seems to work!!

    I guess the best to do is unistall and istall After Effects 2014, is the last version that works ok, the latest versions are literally a box of problems.

    Lexi Gull
    Lexi Gull
    Participant
    July 26, 2016

    I deleted the 13.8 folder in the file path given in the error box. Relaunched and seems to be working.

      H
      hamishs21672676
      Participating Frequently
      August 16, 2016

      Thanks, deleting the folder fixed it for me too

      C
      christopherm22147114
      Participant
      October 19, 2015

      i have the same issue, did you solve it? i need help ASAP!

      Rajashree Bhattacharya
      Community Manager
      Rajashree BhattacharyaCommunity Manager
      Community Manager
      October 19, 2015

      Have you contacted Adobe Support Contact Customer Care, if yes, please provide Case number to get it escalated.

      Regards

      Rajashree

      Anupriya Khare
      Community Manager
      Anupriya KhareCommunity Manager
      Community Manager
      July 9, 2015

      Hi,

      This issue is mainly due to limited permissions to the Preferences folder.

      I would request you to follow the steps below.

      1. Open Finder, and navigate to the path: /Users/<user>/Library/Preferences
      2. Choose File > Get Info.
      3. If the item is locked, click the lock icon to enter an administrator’s name and password.
      4. In the Sharing & Permissions section, from the Name column, select your name (or a user profile suffixed with '(Me)',
      5. From the Privilege column, choose Read & Write.
      6. In any subsequent prompt, choose to apply the permission to all subfolders as well.
      7. Perform Steps 2 through 6 for the folder: /Users/<user>/Library/Application Support
      8. Start After Effects.

      Hope this will resolve your issues.

      Regards,

      Anupriya Khare

        tammiel16809128
        tammiel16809128Author
        Participant
        July 9, 2015

        now it appear configuration error

        Ask me to install and uninstall all products

        Error 16

        I did , but it doest work

        Anupriya Khare
        Community Manager
        Anupriya KhareCommunity Manager
        Community Manager
        July 10, 2015

        Hi,

        You may please refer to the link below for resolution.

        Configuration error | CC, CS

        Hope this will resolve your issues.

        Regards,

        Anupriya Khare

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