After Effect: The licensing library encountered an error; you may need to reinstall.

Forum|Forum|12 years ago
November 30, 2013
1 reply
11742 views

hi, I use creative cloud to download, and others are fine but After Effects and AI. After i got this info which is 'The licensing library encountered an error; you may need to reinstall.' , i uninstilled, and redownload and then reinstill, however, it is not working.

please help

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kglad

Community Expert

if that's the exact error message, you'll need to troubleshoot the install logs, http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html

if that's not the exact error message, attach a screenshot of it, http://forums.adobe.com/message/4209263#4209263

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