I bought After Effects about a month ago. Then I tried to download it to my computer. Clicking the download button will open the Creative Cloud page asking you to log in. After selecting the account to log in, another page will appear.
However, there is buffering and the installation cannot proceed further.
If you refresh in this state, a message asking you to wait and run appears, but it does not run even if you wait. You'll see a link asking you to log in, but when you log in from there it says that it's an unregistered email address. At the top, it says your computer is offline. Internet connection is always good, but I don't know why.
What should I do?