After effects won't install! HELP!

[Evoxian]

Hi,

My after effects crashed and I removed the software. When I started up the installer it gave this error:

Exit Code: 15

Please see specific errors below for troubleshooting. For example, ERROR: DW051 ...

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 2 error(s)

ERROR: DW051: Dependency of session payload {4817D846-700B-474E-A31B-80892B3E92E3} DVA Adobe After Effects CS6 11 has changed.

ERROR: Media DB Error : 6

-------------------------------------------------------------------------------------

Please help me!

[StormyCPb]

you need to provide more spec details

[Evoxian]

Well, I uninstalled AE because of an error and then when I tried to install it again it wouldn't let me...

[Govardhan.V]

Have you installed any other Adobe apps on your computer other than Adobe Creative Cloud app ?

[Evoxian · Accepted solution]

Update:

I fixed it instead of cleaning up only ae files I cleaned up all adobe files so the program works fine now! thnx all for the support!

[Mylenium]

Run the cleaner tool and try again.

Use the Adobe Creative Cloud Cleaner Tool to solve installation problems

Mylenium

[Evoxian]

Already did but it doesn't work