Had to reinstall Windows 7 (64-bit). After installing Lightroom 6, it fails to start up due to a fault in libcef.dll. Three event log entries are created, as shown below my signature. Can someone please help me?
Thanks,
Jeff
Faulting application name: lightroom.exe, version: 6.0.0.10, time stamp: 0x5523190c
Faulting module name: libcef.dll, version: 3.1750.1805.0, time stamp: 0x53eb9d68
Exception code: 0xc000001d
Fault offset: 0x00000000020f5fa3
Faulting process id: 0x1280
Faulting application start time: 0x01d0cb85de3cf6e8
Faulting application path: C:\Program Files\Adobe\Adobe Lightroom\lightroom.exe
Faulting module path: C:\Program Files\Adobe\Adobe Lightroom\libcef.dll
Report Id: 1c5e2536-3779-11e5-80d1-f07959dbe0d5
--------------------
Windows cannot access the file for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program Adobe Photoshop Lightroom because of this error.
Program: Adobe Photoshop Lightroom
File:
The error value is listed in the Additional Data section.
User Action
1. Open the file again. This situation might be a temporary problem that corrects itself when the program runs again.
2. If the file still cannot be accessed and
- It is on the network, your network administrator should verify that there is not a problem with the network and that the server can be contacted.
- It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for further assistance.
Additional Data
Error value: 00000000
Disk type: 0
--------------
Fault bucket 166477209, type 20
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: lightroom.exe
P2: 6.0.0.10
P3: 5523190c
P4: libcef.dll
P5: 3.1750.1805.0
P6: 53eb9d68
P7: c000001d
P8: 00000000020f5fa3
P9:
P10:
Attached files:
C:\Users\Jeff\AppData\Local\Temp\WER7B95.tmp.WERInternalMetadata.xml
These files may be available here:
C:\Users\Jeff\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_lightroom.exe_29c7eed9d3cf76b21ad83d1fc4d12620f679d41d_13bebd46
Analysis symbol:
Rechecking for solution: 0
Report Id: 1c5e2536-3779-11e5-80d1-f07959dbe0d5
Report Status: 0
1 Correct answer
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