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preetih25
Participant
August 24, 2018
Answered

AI trial

  • August 24, 2018
  • 1 reply
  • 253 views

Hi all

I downloaded the AI trial - which I believe should last for 7 days - mine didn't even last 1 minute - it immediately opened up a window telling me my trial has expired and that I should purchase to use the product

and I cannot get through to customer service - can anyone help?

thanks

This topic has been closed for replies.
Correct answer kglad

there's nothing easy (eg, you can reformat your hd, reinstall your os and then start a trial) that you can do to correct that on the problematic computer.  you can start a trial on another computer.

here's more info (that may or may not be helpful), https://helpx.adobe.com/x-productkb/global/trial-software-expired-early.html

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
August 24, 2018

there's nothing easy (eg, you can reformat your hd, reinstall your os and then start a trial) that you can do to correct that on the problematic computer.  you can start a trial on another computer.

here's more info (that may or may not be helpful), https://helpx.adobe.com/x-productkb/global/trial-software-expired-early.html

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