Aktivierungsproblem bei PhotoShop Elements

Forum|Forum|1 year ago
May 2, 2024
3 replies
2292 views

Hallo aus Hamburg, bittte um eine Emailadressse, wo ich mein Anliegen, nämlich wieder freischalten meiner bei Mediamarkt für 130 Euro gekauften Software PhotoShop Elements 2020. Da irrtümlich durch ein Crash eines unserer PCs auf ein dritten (neuen) PC die Software installiert und verwendet worden ist, ist jetzt laut Auskunft der Supportchatmitarbeiter die Anzahl der Aktivierungen erreicht und somit nicht mehr verwendbar. Es soll auch keine Möglichkeit ihrerseits geben, dies wieder zu reaktivieren, so das man diese sehr gute, aber für unsere Verhältnisse teure Software wieder nutzen kann. Laut der Info des Supports scheint es jetzt nur noch für kostenpflichtige Produkte einen Emailkontakt geben. Auch wenn Adobe alles auf Cloud und Abo umgestellt haben, sollten sie ihre "alten" Nutzer mit ihrer gekauften Software nicht vergessen. Wie ist eure Erfahrung? LG Maibrid

Problem or error

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Greg_S.

Community Expert

@Maibrid27612240sr2z, I am going to ping @Jeffrey_A_Wright, an Adobe employee who may be able to help you.

M

Maibrid27612240sr2zAuthor

Participating Frequently

Thanks Greg 🙂

Greg_S.

Community Expert

When you try to activate the program, do you see a QR code that you can use to activate? See this HelpX article.

M

Maibrid27612240sr2zAuthor

Participating Frequently

Hi Greg, not at all, only the msg, that I`m supposed to deactivate from the other device, but am getting this msg on all devices now... got my crashed computer operating again, so guess am running around in circles now 😞

M

Maibrid27612240sr2zAuthor

Participating Frequently

@Greg_S. thanks for tagging me!

@Maibrid27612240sr2z First, Adobe does not provide support via private message, and we have our own domain; we do not use Outlook.com. Please report the message if you have not done so already.

I checked the activation history for your registered copy of Photoshop 2018, and I don't see any recent activation requests. Are you trying to install Photoshop Elements 2018 or 2020? If it is 2020, please register the software under the account you used to post to this public discussion forum. Please see https://helpx.adobe.com/download-install/kb/find-serial-number.html for information on how to register the serial number.

@Maibrid27612240sr2z did you transfer any files or applications from the crashed computer to this computer, or is this a fresh installation? If the licensing and activation files are transferred from one computer to another, then the computer can think that the number of allowable activations has been exceeded without contacting us. You can use the CC Cleaner Tool as described in https://helpx.adobe.com/photoshop-elements/kb/elements-installation-error-CC-cleaner-tool.html to try to remove these critical files.

If you need a fresh copy of the installation files, you can download them from your account. See https://helpx.adobe.com/download-install/kb/downloaded-older-app.html for more information on downloading installation files for registered Adobe software.

Hi Jeff, thanks for writing (talking) to me 🙂

Well, as far as I know, the software is still registered to my account, can make a screenshot if you like.

After I got access to my crashed computer again, didn`t know about the rules regarding a 3rd device, thought that as one was deactivated, I could use the program on the other device, which was working fine. As I couldn`t sell the old (now restored) PC, wanted to use it as back-up, just in case if the newly bought PC would crash too.

Am not able to do anything now, your system is telling me that no device of mine is "attached", while showing me both softwares (PhotoShop Elements 2020 and Premiere Elements 2020) as registered. Deactivation from my side not possible too, as mentioned before. Your supportchat employees wrote, that the software is programmed, so if the limit of activation is reached, it will function no more. Don`t know if this is wise, but guess Adobe got their reason for doing it. Hope that you could understand my english, as it`s not my 1st language, but better than Google Translator...maybe 😉

Thanks in advance and best wishes from Hamburg Maibrid