all adobe cc software crashes my macbook, what do i do?

[bernieo75349087]

when I open any adobe software on my macbook pro the screen begins to freeze, then either multy coloured dots appear or a series of lines and patches of colour appear on my screen. the computer then makes a wooshing sound and restarts.

i have tried many things to resolve this, no idea what to do. as it is now i simpley cannot use adobe software anymore. I had previously been using it fine with no problems, i cannot aford to lose access to it like this. any suggetions? thanks

my macbook:

16inch, 2019

Processor,

2.3 GHz 8-Core Intel Core i9

graphics, 

Intel UHD Graphics 630 1536 MB

memory,

32 GB 2667 MHz DDR4

[kglad]

reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

repair all ms visual c++ versions that can be repaired.

update your ms visual c++, if it can be updated

restart your computer (don't skip this)

reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

if you're unable to download the cc desktop app at this stage, use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

< moved from cc services >

[Test Screen Name]

Missing crucial info: version of macOS please.

Though I suspect your GPU is failing. This has happened on several Macs I've had.