• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

all adobe cc software crashes my macbook, what do i do?

New Here ,
Nov 15, 2022 Nov 15, 2022

Copy link to clipboard

Copied

when I open any adobe software on my macbook pro the screen begins to freeze, then either multy coloured dots appear or a series of lines and patches of colour appear on my screen. the computer then makes a wooshing sound and restarts.

i have tried many things to resolve this, no idea what to do. as it is now i simpley cannot use adobe software anymore. I had previously been using it fine with no problems, i cannot aford to lose access to it like this. any suggetions? thanks

 

my macbook:

16inch, 2019

Processor,

2.3 GHz 8-Core Intel Core i9

graphics, 

Intel UHD Graphics 630 1536 MB

memory,

32 GB 2667 MHz DDR4

Views

353

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 16, 2022 Nov 16, 2022

Copy link to clipboard

Copied

reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

repair all ms visual c++ versions that can be repaired.

update your ms visual c++, if it can be updated

restart your computer (don't skip this)

reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

if you're unable to download the cc desktop app at this stage, use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

 

< moved from cc services >

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Nov 16, 2022 Nov 16, 2022

Copy link to clipboard

Copied

LATEST

Missing crucial info: version of macOS please.

Though I suspect your GPU is failing. This has happened on several Macs I've had.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines