All Adobe programs crash at startup, Adobe screen flashing trying to load.

Forum|Forum|7 years ago
December 18, 2018
2 replies
2723 views

I startup any Adobe program, with or without file, this screen shows, flashing as its trying to load or restart, after 30 minutes of this screen, nothing has happened. Have tried to reboot several times, uninstall, reinstall etc. If i close this window, the program simply just shuts down as nothing has happened.

Have anyone else tried this?

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Correct answer kglad

please try removing the Adobe-related certificates from the Windows Certificate Manager, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

deffcap13

Participant

I had the same issue. The fixes suggested didn't work.

It was actually due to having too many 'active' PC's on my account. I deactivated one and it worked fine.

kglad

Correct answer

Community Expert

please try removing the Adobe-related certificates from the Windows Certificate Manager, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

S

simonj43484612Author

Participant

This did not work. Trying to login again and same thing happens.

kglad

Community Expert

reset your photoshop preferences, https://forums.adobe.com/thread/375776

if that resolves the problem with photoshop, repost and i'll help you reset your other problematic preferences.

if that fails to help with photoshop, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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