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J
jamied52185988
Participant
February 7, 2020
Question

All CC installers crash on startup

  • February 7, 2020
  • 2 replies
  • 610 views

I've recently bought a Creative Cloud student licence for my schoolwork. However whenever I try to install any CC app, the installer shows the loading icon for a few seconds then crashes. I have tried many fixes for similar issues, including the cleaner tool, however could not find anyone with the same issue. I cannot even install the Creative Cloud Desktop.

 

Any advice is greatly appreciated.

This topic has been closed for replies.

2 replies

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
February 7, 2020

KiwiKit, do you ever receive any specific error messages during the install process?  What operating system are you attempting to use your Creative Cloud for Education membership on?

J
jamied52185988Author
Participant
February 7, 2020

There are no error messages, it just hard crashes. I am on Windows 10

J
jamied52185988Author
Participant
February 7, 2020

I am sorry to hear that, KiwiKit.  Please try implementing solution two in https://helpx.adobe.com/download-install/kb/failed-install-creative-cloud-desktop.html.  The key step will be to locate and rename the OOBE folder, after downloading and running the CC Cleaner Tool.


Just tried it, exact same result as before

J
jamied52185988Author
Participant
February 7, 2020

To clarify, I have tried using compatibility mode and run as administrator. I have also cleared out my .roaming files.

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