All CC installers crash on startup

[jamied52185988]

I've recently bought a Creative Cloud student licence for my schoolwork. However whenever I try to install any CC app, the installer shows the loading icon for a few seconds then crashes. I have tried many fixes for similar issues, including the cleaner tool, however could not find anyone with the same issue. I cannot even install the Creative Cloud Desktop.

Any advice is greatly appreciated.

[jamied52185988]

To clarify, I have tried using compatibility mode and run as administrator. I have also cleared out my .roaming files.

[Jeffrey_A_Wright]

KiwiKit, do you ever receive any specific error messages during the install process?  What operating system are you attempting to use your Creative Cloud for Education membership on?

[jamied52185988]

There are no error messages, it just hard crashes. I am on Windows 10

[Jeffrey_A_Wright]

I am sorry to hear that, KiwiKit.  Please try implementing solution two in https://helpx.adobe.com/download-install/kb/failed-install-creative-cloud-desktop.html.  The key step will be to locate and rename the OOBE folder, after downloading and running the CC Cleaner Tool.

[jamied52185988]

Just tried it, exact same result as before

[Jeffrey_A_Wright]

Then please contact our support team at https://helpx.adobe.com/contact.html so that direct assistance can be provided to resolve the difficulties that you are facing, Kiwikit.