Already verified CC email, asking to verify again, site says its verified, and CC says it's already send

[dizyyny]

Hi,

I've already verified my CC email when I first got it. Now it's asking me to verify it again

When I click resend, it sats "already sent"

When I click on verify in the email it says "already verified"

When I click on check again and continue nothing happens

I've installed the latest version of CC

Currently it's utterly useless

Anyone know what is wrong?

[John T Smith]

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[arij2010 · Accepted solution]

Hi,

Quite the CC desktop from the settings wheel at the right corner then rename the "OOBE" folder to "OOBEold" in this location :

Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE

Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE

Launch CC desktop again and test .

[dizyyny]

Hey arij2010, thanks a lot.

That was *mostly* the correct answer. I ended up contacting support and had to go in activity monitor and force quit every adobe related operation running, then delete that file again, and it worked