Skip to main content
D
Doigy
Inspiring
March 26, 2012
Question

always asked to select country on startup

  • March 26, 2012
  • 1 reply
  • 4577 views

When I start Photoshop Elements 10, it always asks me to select the country/region.

I select Australia, and it defaults to Afghanistan.  I have to select Australia a second time, every time.

PC is running Windows XP SP3.

On some occasions I get a message that I have to reinstall Adobe Application manager, and I do so, but the symptom of having to select the country on startup is not resolved.

    This topic has been closed for replies.

    1 reply

    Preran
    Community Manager
    PreranCommunity Manager
    Community Manager
    March 26, 2012

    Hi Doigy,

    Can you try the solutions mentioned on this forum thread and let us know if it helped you?

    http://feedback.photoshop.com/photoshop_family/topics/country_selection_screen_showing_up_on_every_startup

    Thanks,

    Preran

    D
    DoigyAuthor
    Inspiring
    March 26, 2012

    Hi Preran

    The user account I run the computer as is already an administrator account, but if I run photoshopelementseditor.exe as the default administrator account, select the country, Photoshop Elements will open.  If I close it and restart it I have to select the country again.

    So the registry value is not being written.

    This is the only application on my computer where a setting does not save.

    I have Zone Alarm only running on my PC.

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    April 13, 2012

    I have run CCleaner with more cleanup options than I usually do and PSE has not asked for the country on the next startup.  I don't regularly run CCleaner, only rarely, so it is not the cause of this problem, which occurs far more frequently than me using CCleaner.


    Yea it is difficult to say if it is the cause or not.  From the product description it does appear it decides on what should be in the registry and what shouldn't.  I would still advise using Regedit to do a backup of your registry before hand.  Only takes a moment and can prevent many issues.

    Beyond that perhaps just try to run Photoshop Elements regularly and keep an eye out for what was done previously on your system prior to the issue reoccuring.  Btw you can also use Regedit to export the modified registry key to make it easier when you do have to put the registry setting back.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices