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yvondaigle
yvondaigle
Inspiring
November 4, 2019
Question

Always problems to update

  • November 4, 2019
  • 2 replies
  • 3420 views

Hi,

I'm starting to hate Adobe since a few months, I have problems every time I want to make updates of all applications even Creative Cloud. Adobe, are the only applications or software from any compagny that I have difficulty. Now the update today the download of Photoshop it stops at 19%, Bridge at 67%, Lightroom at 43%.

This topic has been closed for replies.

2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 5, 2019

try these, https://helpx.adobe.com/creative-cloud/kb/stop-respoding-downloading-apps.html

 

if they all fail, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

    yvondaigle
    yvondaigleAuthor
    Inspiring
    November 5, 2019

    I passed 3 hours on the phone with Adobe and no success. I am not happy Grrrrr!

    yvondaigle
    yvondaigleAuthor
    Inspiring
    November 13, 2019

    Yvon, I am showing that Arvind has arranged a call back for this Friday. Did you have to contact Arvind or were you contacted and then had to arrange a new time?


    I dont know Arvind, who is he? My contact is Parth (in India) I just send him an email. I ask him a few questions and if I am not loose my time and they know what to do, I will have maby a call back tomorrow. I will give you an update. I spend to many time on this and I do not want to loose more.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 4, 2019

    make sure you have plenty of room on your c drive, no matter which drive you're designating as the install drive.

    restart your computer.

    retry updating, one program at a time.

      yvondaigle
      yvondaigleAuthor
      Inspiring
      November 4, 2019

      I update 1 application at the time and I have 524G free on my C drive

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      November 4, 2019

      restart your computer

      update ps only

       

      what exactly is the error message (if there is one)?

      do you have a wired stable internet connect?

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