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Participant
December 27, 2016
Answered

Annual Pricing is not Clearly Identified During Purchasing Process

  • December 27, 2016
  • 2 replies
  • 531 views

I am lodging a complaint against Adobe's pricing policies and ETFs. The fact that one is liable to pay for an entire year's subscription and subject to a 50% ETF is not clearly stated in the purchasing process as far as I can recall. I will cancel my account, pay the ETS, but will NEVER EVER pay for another Adobe product as long as I live. Adobe is unethical and dishonest in my opinion.

This topic has been closed for replies.
Correct answer Alfred Pennyworth

For some reason, people tend not read the terms and conditions agreed to when they sign up? It is clearly stated in these about the early termination fees, and would avoid many posts like this every week.

Adobe - Subscription Terms

2 replies

John T Smith
Community Expert
Community Expert
June 13, 2020

When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... https://www.adobe.com/legal/subscription-terms.html
-LOTS of screen pics of the terms https://community.adobe.com/t5/Get-Started/Creative-Cloud-One-Years-Subcription-help/td-p/10379854 in reply #4
-Purchasing FAQ https://community.adobe.com/t5/Get-Started/Purchasing-FAQ-How-do-I-purchase-a-Creative-Cloud-membership/td-p/7431151

Alfred Pennyworth
Alfred PennyworthCorrect answer
Participating Frequently
December 27, 2016

For some reason, people tend not read the terms and conditions agreed to when they sign up? It is clearly stated in these about the early termination fees, and would avoid many posts like this every week.

Adobe - Subscription Terms

Participant
June 13, 2020

[abuse removed by moderator]