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Mattia Marangio
Participant
April 8, 2020
Question

Annullamento abbonamento

  • April 8, 2020
  • 1 reply
  • 181 views

Non riesco ad annullare il mio abbonamento ed ottenere il rimborso, perchè non compare l'opzione di annullamento, anzi non compare proprio alcun abbonamento a mio carico a pagamento.

Ma ieri mi sono stati scalati comunque i 18 euro dell'abbonamento mensile, e cerco di eliminarlo da una settimana, da quando ho cominciato la prova gratutita.

 

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1 reply

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
April 8, 2020

google translate

I can not cancel my subscription and get a refund, because the cancellation option does not appear, in fact there is no subscription at my expense.
But yesterday I still got the € 18 monthly subscription, and I've been trying to get rid of it for a week, since I started the free trial.

 

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-or Chat link https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

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