APE 2018 reinstallation problem

[rteasda]

I own a copy of Adobe Premiere Elements 2018. It is registered with Adobe. I have been using APE for several years on a Dell laptop. I have recently reinstalled Windows on the laptop and now wish to reinstall APE on the machine. Windows is completely up-to-date.

I signed on to my Adobe account using the Firefox browser, which is the latest version, and followed the directions to download APE 2018.

I ran the download exe file, which extracted files to a folder on my c drive. After the extract was complete, the “Launch Adobe Premiere Elements 2018” checkbox was selected, and I clicked the Finish button.

The Installer ran and then prompted me to select Install or Try. I selected Install and then got a message saying “Sign In Required”.

I clicked the Sign In button and it tells me to Update my browser. The browser (Firefox) is already the latest version…???

I tried the same procedure with Microsoft Edge as the default browser and verified that it is up-to-date. Same problem.

[Ben M]

This is due to the fact that older versions of the installer relied on Internet Explorer to install. Have you tried this KB article: https://helpx.adobe.com/photoshop-elements/kb/update-required.html

[rteasda · Accepted solution]

Thanks for the tip but none of the solutions offered by Adobe works for me.

1. Solution 1 is no use because Internet Explorer is no longer available. I tried enabling "IE mode" in Microsoft Edge, then running the installer again - didn't work.
2. I tried Solution 2 - didn't work.
3. Solution 3 is not precise enough to ensure that the registry will not be screwed up. I'm not going to take that risk.
4. Solution 4 doesn't work either.

I have no choice but to buy APE 2024 edition. It makes me angry because I've already paid for 2018, which ought to be reinstallable without all this aggravation.