api-ms-win-crt-heap-l1-1-0.dll missing warning. Program still not working after installation

[muazzeze42405377]

Hello,

I tried to install Adobe Creative Cloud on my 64-bit Windows 8.1 computer after formatting it. After my first installation, the program didn't work and gave the "api-ms-win-crt-heap-l1-1-0.dll missing" warning. I went online and downloaded the .dll file in System32 folder. I removed the program, cleaned the temp files and reinstalled. But the program is still crashing and giving the same warning. Any suggestions?

[AxelMatt]

Do you have download only the DLL or installed the appropriate update?

Please take a look here: Error :api-ms-win-crt-runtime-l1-1-0.dll is missing

[muazzeze42405377]

I have tried to follow the directions and download the update. But it says the  execution file is already being used.

[AxelMatt · Accepted solution]

I've found some threads in the Adobe forum. Please check.

error api-ms-win-crt-convert-l1-1-0-dll

I SOLVED the dreaded api-ms-win-crt-runtime-l1-1-0-dll when trying to run photoshop.

[muazzeze42405377]

Thank you for the help. It turns out I haven't set up the dll file according to a 64 bit system. It works fine now.