App Tab of Creative Cloud not loading

Report · Jun 24, 2015

When opening the Creative Cloud program and clicking the App Tab I get this error: "Download Error. Unable to reach Adobe servers. Check your internet connectivity and firewall settings, and then try again. (400)"

I have an internet connection so that's not the issue. Anyone else experiencing this?

Report · Jun 24, 2015

Hi amanda,

Please refer to the help document below:

Creative Cloud activation and sign-in troubleshooting

You may also refer the thread below:

Unable to reach Adobe servers when opening Creative Cloud

Regards,

Sheena

Report · Jun 25, 2015

The first link does not help me. My creative cloud is activated and I am signed in. We use the CC at my workplace and my fellow co-workers are experiencing the same issue. I tried chatting with Adobe, which their chat is supposed to be available 24 hours/7 days a week, but no one is ever available.

In regards to the second link, I don't think anything has changed with our servers so I'm not sure why all of sudden CC would stop working for us. When I try to download any program from the website: http://www.adobe.com/creativecloud/catalog/desktop.html I also get an error which says: "We are currently experiencing some issues, please try again later. If the problem persists, contact customer support."

Which has led me here. We are paying for this product for five different designers, and need to be able to use and download apps as needed. Please help with this.

Report · Jun 25, 2015

Can you please post a screenshot of the error you receive?

What OS are you using?

Report · Jun 25, 2015

Sure, I've attached it to this post. We are all operating on Windows 7 Professional. We were all able to access the Apps tab before but as of a week or so ago we can't.

Report · Jun 25, 2015

Amanda,

Please refer to the help document below:

Download Error in Apps tab of Creative Cloud Desktop Application

You may also refer to the threads below:

Creative Cloud - Download error - stubborn error

Re: Creative Cloud "Download Error" message

Report · Jun 24, 2015

Hi yeah i reinstalled and still nothing on my iMac! Glad i didn't buy it haha

Report · Jun 25, 2015

I'm having the same issue... No error but just a spinning wheel. When it does load and I click on "update all" nothing happens... I'm using OS X Yosemite 10.10.3

Report · Jun 25, 2015

Hi,

I believe you are getting the spinning wheel on the Adobe CC app.

Please refer to the help document below:

App doesn't open | Progress wheel spins continually

You may also refer to the threads below where this issue has been addressed:

Adobe Creative Cloud / Desktop App / Home Screen: Constant Spinning Wheel

Creative Cloud Desktop App stuck on blue spinning wheel after update.

Regards,

Sheena

Report · Jun 25, 2015

I just sent screenshots. I don't see any spinning wheels in the Creative Cloud window. In fact, I don't see the list of Apps at all, as you can see in my screenshot. In my screenshot there is an error listed. Not a spinning wheel.

Report · Jun 25, 2015

Amanda the links that I have posted for you are for download errors not spinning wheel.

Please refer to the post above that.

Report · Jun 25, 2015

sheena,

I just tried the link you sent to delete two folders: Creative Cloud Help | Download Error in Apps tab of Creative Cloud Desktop Application

That did not work either

Report · Jun 25, 2015

Please try the steps below:

1. Uninstall the Adobe CC desktop app from the machine (https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html)
2. Set the permissions to 'Full Control' on Adobe folders for the all the users in the following locations:
a. [System drive]:\Users\[user name]\AppData\Local\
b. [System drive]:\Program Files (x86)\Common Files\
3. Restart the machine.
4. Install the Adobe CC desktop app (Creative Cloud Help | Creative Cloud for desktop)

Report · Jun 25, 2015

I have finally uninstalled it, i was using the trial version with the hope of buying it, but after being on this forum over the last few days and witnessing the problems i have decided against it.