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amandab60252932
amandab60252932
Participant
June 24, 2015
Question

App Tab of Creative Cloud not loading

  • June 24, 2015
  • 4 replies
  • 729 views

When opening the Creative Cloud program and clicking the App Tab I get this error: "Download Error. Unable to reach Adobe servers. Check your internet connectivity and firewall settings, and then try again. (400)"

I have an internet connection so that's not the issue. Anyone else experiencing this?

This topic has been closed for replies.

4 replies

A
andrewp72278063
Participant
June 25, 2015

I have finally uninstalled it, i was using the trial version with the hope of buying it, but after being on this forum over the last few days and witnessing the problems i have decided against it.

publicite_no
publicite_no
Participant
June 25, 2015

I'm having the same issue... No error but just a spinning wheel.  When it does load and I click on "update all" nothing happens...  I'm using OS X Yosemite 10.10.3

Sheena Kaul
Community Manager
Sheena KaulCommunity Manager
Community Manager
June 25, 2015

Hi,

I believe you are getting the spinning wheel on the Adobe CC app.

Please refer to the help document below:

App doesn't open | Progress wheel spins continually

You may also refer to the threads below where this issue has been addressed:

Adobe Creative Cloud / Desktop App / Home Screen: Constant Spinning Wheel

Creative Cloud Desktop App stuck on blue spinning wheel after update.

Regards,

Sheena

amandab60252932
amandab60252932Author
Participant
June 25, 2015

I just sent screenshots. I don't see any spinning wheels in the Creative Cloud window. In fact, I don't see the list of Apps at all, as you can see in my screenshot. In my screenshot there is an error listed. Not a spinning wheel. 

A
andrewp72278063
Participant
June 24, 2015

Hi yeah i reinstalled and still nothing on my iMac! Glad i didn't buy it haha

Sheena Kaul
Community Manager
Sheena KaulCommunity Manager
Community Manager
June 24, 2015

Hi amanda,

Please refer to the help document below:

Creative Cloud activation and sign-in troubleshooting

You may also refer the thread below:

Unable to reach Adobe servers when opening Creative Cloud

Regards,

Sheena

amandab60252932
amandab60252932Author
Participant
June 25, 2015

The first link does not help me. My creative cloud is activated and I am signed in. We use the CC at my workplace and my fellow co-workers are experiencing the same issue. I tried chatting with Adobe, which their chat is supposed to be available 24 hours/7 days a week, but no one is ever available.

In regards to the second link, I don't think anything has changed with our servers so I'm not sure why all of sudden CC would stop working for us. When I try to download any program from the website: http://www.adobe.com/creativecloud/catalog/desktop.html I also get an error which says: "We are currently experiencing some issues, please try again later. If the problem persists, contact customer support."

Which has led me here. We are paying for this product for five different designers, and need to be able to use and download apps as needed. Please help with this.

Sheena Kaul
Community Manager
Sheena KaulCommunity Manager
Community Manager
June 25, 2015

Can you please post a screenshot of the error you receive?

What OS are you using?

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