Application download over 100% thru Creative Cloud

Report · Aug 10, 2012

I just purchased Creative Cloud. I'm downloading Photoshop CS6 on a Windows 7 machine with a network cable connection through teh Adobe Application Manager. The download is currently at 112% and still climbing. The same thing happened with InDesign CS6. I downloaded Muse in the same way with no issues at all.

Is anyone else running into this? Any thoughts?

Report · Aug 10, 2012

I have not seen this reported. You can however download and install the trial. Once the trial is installed you will want to choose the option to License this Software and enter your Adobe ID tied to your Creative Cloud subscription.

I would be curious to know which version of the Adobe Application Manager you have installed. Are you using Windows 7 64-bit or 32-bit?

Report · Aug 13, 2012

Thanks for the response. I’m using version CS6 on a 64 bit machine. Once it hit 200% it installed itself correctly. It was just such an oddity.

Report · Aug 13, 2012

That is strange. Can you please check the version of the Adobe Application Manager which you have installed? You can locate it in Program Files(x86)\Common Files\Adobe\OOBE. Once there if you can please get properties on PDapp.exe and select the details tab. If you can please post what you locate under the Product Version category.

Report · Aug 13, 2012

The product version is 6.2.112.0

Report · Aug 13, 2012

Ok thank you for the update FISCHER13!

Report · Aug 17, 2012

I am running windows 8. The Application Manager is doing the very same thing. I also have 6.2.112.0.

Can someone figure this out? This is REALLY aggravating!

I have a project that needs to use photoshop and I'm hitting a brick wall!

Thanks!

Report · Aug 17, 2012

Gimzani1976 if this is your production computer I would recommend reverting back to Windows 7 until Windows 8 is officially released in October.

Report · Nov 08, 2012

I'm now at 758% when trying to download indesign. this is my 2nd attempt. getting very frustrated.

Report · Nov 08, 2012

Report · Nov 08, 2012

Crissy.nolen this is quite an old thread but what version of the Adobe Application Manager are you using?

Report · Nov 08, 2012

I just downloaded it yesterday so I'm assuming the latest version. I left the office already but will email you the version when I can pop open the lap top again.

Crissy Nolen

Report · Nov 09, 2012

I have version 7.0.0.62

Crissy Nolen CPMC

Director of Marketing | Houston

Direct +1 281 269 3446 | Mobile +1 281 221 6016

Main +1 281 494 4769 | Fax +1 713 986 4420

crissy.nolen@colliers.com<mailto:crissy.nolen@colliers.com

Report · Nov 09, 2012

Please try downloading the trial, you can find the InDesign trial at http://www.adobe.com/cfusion/tdrc/index.cfm?product=indesign, once you have installed the software you can choose the License this Software option. This will allow you to enter the Adobe ID tied to your subscription.

Report · Nov 09, 2012

Thanks – will do – hopefully that will work – but that link you sent doesn’t work

Crissy Nolen CPMC

Director of Marketing | Houston

Direct +1 281 269 3446 | Mobile +1 281 221 6016

Main +1 281 494 4769 | Fax +1 713 986 4420

crissy.nolen@colliers.com<mailto:crissy.nolen@colliers.com

Report · Nov 09, 2012

Yea we are having some server issues at the moment. You might try it again in an hour. The URL looks accurate and I grabbed it from our trial page at http://www.adobe.com/downloads/?promoid=JZEFS.

Report · Nov 09, 2012

It’s now happening when I tried to download photoshop ☹

Would it be easiest to try to download the cs6 master collection trial? This is getting so frustrating. I rely on adobe products at work. I can’t even edit documents I’ve created at the moment…

Crissy Nolen CPMC

Director of Marketing | Houston

Direct +1 281 269 3446 | Mobile +1 281 221 6016

Main +1 281 494 4769 | Fax +1 713 986 4420

crissy.nolen@colliers.com<mailto:crissy.nolen@colliers.com

Report · Nov 09, 2012

You can but one of the steps we are trying is if you face difficulties downloading the software through a different method. Downloading the Master Collection trial would take you longer to determine these results.

Report · Nov 09, 2012

Okay thanks, I’ll just keep checking back and download the trials individually when your servers are back up.

Crissy Nolen CPMC

Director of Marketing | Houston

Direct +1 281 269 3446 | Mobile +1 281 221 6016

Main +1 281 494 4769 | Fax +1 713 986 4420

crissy.nolen@colliers.com<mailto:crissy.nolen@colliers.com

Report · Sep 19, 2012

I'm having the same problem and have been unable to install cloud apps via the app manager on two separate machines, both fresh Windows 7 64-bit installs with PDApp version: 6.2.112.0

Installing all apps as trial then manually licensing is tedious at best.

Has there been any further resolution to this?