Application download over 100% thru Creative Cloud

Forum|Forum|13 years ago
August 10, 2012
2 replies
2669 views

I just purchased Creative Cloud. I'm downloading Photoshop CS6 on a Windows 7 machine with a network cable connection through teh Adobe Application Manager. The download is currently at 112% and still climbing. The same thing happened with InDesign CS6. I downloaded Muse in the same way with no issues at all.

Is anyone else running into this? Any thoughts?

This topic has been closed for replies.

S

snfcda

Participant

I'm having the same problem and have been unable to install cloud apps via the app manager on two separate machines, both fresh Windows 7 64-bit installs with PDApp version: 6.2.112.0

Installing all apps as trial then manually licensing is tedious at best.

Has there been any further resolution to this?

Jeffrey_A_Wright

Community Manager

I have not seen this reported. You can however download and install the trial. Once the trial is installed you will want to choose the option to License this Software and enter your Adobe ID tied to your Creative Cloud subscription.

I would be curious to know which version of the Adobe Application Manager you have installed. Are you using Windows 7 64-bit or 32-bit?

F

FISCHER131Author

Participant

Thanks for the response. I’m using version CS6 on a 64 bit machine. Once it hit 200% it installed itself correctly. It was just such an oddity.

Jeffrey_A_Wright

Community Manager

That is strange. Can you please check the version of the Adobe Application Manager which you have installed? You can locate it in Program Files(x86)\Common Files\Adobe\OOBE. Once there if you can please get properties on PDapp.exe and select the details tab. If you can please post what you locate under the Product Version category.

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