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Tamara_C__Shroll
Participant
November 16, 2012
Answered

Application Manager "download error" even after using Cleaner Tool

  • November 16, 2012
  • 2 replies
  • 12268 views

I have Creative Cloud working on my primary computer and am trying to get it going on my laptop, a MacBook Pro on which I just installed Mountain Lion OSx.

I have not been able to install the Adobe Application Manager to start some software downloads. I get a window that pops up after the installer starts that says "Download Error. Contact Customer Support", then a button below that says "QUIT".

After reading a few posts about this, I tried the Cleaner Tool and restarted the computer.

After restart, I get the same problem and am not sure what to do next.

I am logged into Creative Cloud.

Any ideas?

This topic has been closed for replies.
Correct answer ufo123456

This was the fix I ended up using:

http://forums.adobe.com/message/5109299#5109299

2 replies

U
ufo123456
Participant
February 28, 2013

I am also having the exact same issue. Have been trying to call Support all day, been on hold for hours. Got through to Chat Support. Told me to use Cleaner to uninstall all my apps. Went to re-install the apps but still cant get past this error - Adobe Application MAnager will not install. Any answers?

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
February 28, 2013

Ufo123456 so the exact error you are receiving is, "Download Error. Contact Customer Support"?  Also what version of Mac OS are you using?  Have you tried implementing the suggestion offered in message #1 of this discussion?

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h2oonstone
Known Participant
March 1, 2013

H2oonstone what Adobe Creative software do you currently have installed?


I had edge, photoshop, illustrator, dreamweaver and lightroom on my laptop - (this is my 2nd computer - most apps are on my desktop system)

I uninstalled all of those and deleted Applications/Utilities/Adobe Application Manager folder then I downloaded and reinstalled the application manager then tried to downlad the appd from my Creative Cloud account - it gives me the same error

before I deleted - I did try downloading Audition as a trial and then sign in on my CC account and it gave me that same error

march 1 - I tried to download a trial version on Photoshop - it will not download to my applications folder - due to "restrictive access privledges"

thought it might have to do with security preferences - changed to allow all - and it still will not download...

also tried to update Adobe Story and it also errored

so can't load any adobe apps to my laptop -

have tested on my desktop with same account and it works fine

Message was edited by: h2oonstone

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
November 16, 2012

Do you have any other Adobe Creative software currently installed?  If so please uninstall them from Applications/Utilities/Adobe Installers.  Once you have removed all of your Adobe Creative Software please delete the Applications/Utilities/Adobe Application Manager folder.  You can then try the installation again from http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774.

T
Tamara_C__ShrollAuthor
Participant
November 16, 2012

Jeff,

I deleted the Adobe folder you described, then followed the link to the download. I saved the file, then opened it and ran the installer. The same error message appeared.

T
Tamara_C__ShrollAuthor
Participant
November 24, 2012

Can anyone advise me on how to get support for this beyond the Forums; I don't seem to be able to get this resolved. I have tried it multiple times and nothing changes.

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