Application Manager - Server Not Responding

[CapEd Credit Union]

I am running Mac OS X 10.7.3.

The Application Manager reaches the end of a download and stops. It says "Server not responding. Please check your internet and firewall settings.".

After waiting several minutes, sometimes the program will install. Are the Adobe servers severely overloaded?

[saurabhGupta1403]

Hi tim,

It may happen that on your system, the network connectivity got down. In that case also, it asks you to check your internet settings.

Also, please tell if it failed to download the product.If so, please share the logs at : ~/Library/Logs/AdobeDownload/DLMNative.log

-thanks

[CapEd Credit Union]

This has been occuring since the launch of the Creative Cloud. It may be related to some buggy thing on our network, but it seems to consistently reach 100% and stop. Is there may be a specific call to the server that occurs after the download.

The logs don't indicate any obvious download errors.

[saurabhGupta1403]

Please share the contents of this log file. We will be able to resole more after seeing the log file.

[CapEd Credit Union]

Here is the logs from today.

05/15/12 09:21:12:526 | [INFO] |  |  |  |  |  |  | Session is created and key generated is AF0214C0-3E00-4F25-A3F2-1439FD31EC63

05/15/12 09:21:13:750 | [INFO] | AF0214C0-3E00-4F25-A3F2-1439FD31EC63 |  |  |  |  |  | No need to update AAM

05/15/12 09:21:21:158 | [INFO] |  |  |  |  |  |  | Launching AAM Helper process

05/15/12 09:21:21:158 | [INFO] |  |  |  |  |  |  | process path = /Applications/Utilities/Adobe Application Manager/CCM/Utilities/AAMHelper

05/15/12 09:21:21:158 | [INFO] |  |  |  |  |  |  | process args =

05/15/12 09:21:21:158 | [INFO] |  |  |  |  |  |  | --pipename=B32D2EC0-E7FE-4937-8363-EB034F1F5CFC

05/15/12 09:21:25:939 | [INFO] |  |  |  |  |  |  | Session is created and key generated is 2C479755-651E-447B-8D24-4B2E0C3A1C54

05/15/12 09:21:26:037 | [INFO] | 2C479755-651E-447B-8D24-4B2E0C3A1C54 |  |  |  |  |  | The value of ETAG for the file is "38e920b1363f4579c087ba1a7334d16e:1335580689"

05/15/12 09:21:27:633 | [INFO] | 2C479755-651E-447B-8D24-4B2E0C3A1C54 |  |  |  |  |  | The value of ETAG for the file is "df2ac40ddc84f4d8a1558b16eb0374dc:1335580689"

05/15/12 09:21:29:207 | [INFO] | 2C479755-651E-447B-8D24-4B2E0C3A1C54 |  |  |  |  |  | The value of ETAG for the file is "2c264d81134a2001df9049c7ffd30819:1335581446"

05/15/12 09:38:41:355 | [ERROR] | 2C479755-651E-447B-8D24-4B2E0C3A1C54 |  |  |  |  |  | Checksum validation failed for segment 187

05/15/12 09:48:52:150 | [ERROR] | 2C479755-651E-447B-8D24-4B2E0C3A1C54 |  |  |  |  |  | Checksum validation failed for segment 162

05/15/12 09:49:14:901 | [INFO] |  |  |  |  |  |  | Trying to unmount the dmg mounted at path - /tmp/D850423A-1A8D-474B-8302-4D39B225B848/Dreamweaver_12_LS16

05/15/12 09:49:15:259 | [INFO] | 2C479755-651E-447B-8D24-4B2E0C3A1C54 |  |  |  |  |  | Going to close the session

05/15/12 09:54:02:127 | [INFO] | 2C479755-651E-447B-8D24-4B2E0C3A1C54 |  |  |  |  |  | All waiting operations finished for this session

05/15/12 09:54:02:600 | [INFO] | AF0214C0-3E00-4F25-A3F2-1439FD31EC63 |  |  |  |  |  | Going to close the session

05/15/12 09:54:02:602 | [INFO] | AF0214C0-3E00-4F25-A3F2-1439FD31EC63 |  |  |  |  |  | All waiting operations finished for this session

[CapEd Credit Union]

This log is from another Mac with the same issue:

05/15/12 09:21:12:526 | [INFO] |  |  |  |  |  |  | Session is created and key generated is AF0214C0-3E00-4F25-A3F2-1439FD31EC63

05/15/12 09:21:13:750 | [INFO] | AF0214C0-3E00-4F25-A3F2-1439FD31EC63 |  |  |  |  |  | No need to update AAM

05/15/12 09:21:21:158 | [INFO] |  |  |  |  |  |  | Launching AAM Helper process

05/15/12 09:21:21:158 | [INFO] |  |  |  |  |  |  | process path = /Applications/Utilities/Adobe Application Manager/CCM/Utilities/AAMHelper

05/15/12 09:21:21:158 | [INFO] |  |  |  |  |  |  | process args =

05/15/12 09:21:21:158 | [INFO] |  |  |  |  |  |  | --pipename=B32D2EC0-E7FE-4937-8363-EB034F1F5CFC

05/15/12 09:21:25:939 | [INFO] |  |  |  |  |  |  | Session is created and key generated is 2C479755-651E-447B-8D24-4B2E0C3A1C54

05/15/12 09:21:26:037 | [INFO] | 2C479755-651E-447B-8D24-4B2E0C3A1C54 |  |  |  |  |  | The value of ETAG for the file is "38e920b1363f4579c087ba1a7334d16e:1335580689"

05/15/12 09:21:27:633 | [INFO] | 2C479755-651E-447B-8D24-4B2E0C3A1C54 |  |  |  |  |  | The value of ETAG for the file is "df2ac40ddc84f4d8a1558b16eb0374dc:1335580689"

05/15/12 09:21:29:207 | [INFO] | 2C479755-651E-447B-8D24-4B2E0C3A1C54 |  |  |  |  |  | The value of ETAG for the file is "2c264d81134a2001df9049c7ffd30819:1335581446"

05/15/12 09:38:41:355 | [ERROR] | 2C479755-651E-447B-8D24-4B2E0C3A1C54 |  |  |  |  |  | Checksum validation failed for segment 187

05/15/12 09:48:52:150 | [ERROR] | 2C479755-651E-447B-8D24-4B2E0C3A1C54 |  |  |  |  |  | Checksum validation failed for segment 162

05/15/12 09:49:14:901 | [INFO] |  |  |  |  |  |  | Trying to unmount the dmg mounted at path - /tmp/D850423A-1A8D-474B-8302-4D39B225B848/Dreamweaver_12_LS16

05/15/12 09:49:15:259 | [INFO] | 2C479755-651E-447B-8D24-4B2E0C3A1C54 |  |  |  |  |  | Going to close the session

05/15/12 09:54:02:127 | [INFO] | 2C479755-651E-447B-8D24-4B2E0C3A1C54 |  |  |  |  |  | All waiting operations finished for this session

05/15/12 09:54:02:600 | [INFO] | AF0214C0-3E00-4F25-A3F2-1439FD31EC63 |  |  |  |  |  | Going to close the session

05/15/12 09:54:02:602 | [INFO] | AF0214C0-3E00-4F25-A3F2-1439FD31EC63 |  |  |  |  |  | All waiting operations finished for this session

05/15/12 14:02:05:814 | [INFO] |  |  |  |  |  |  | Session is created and key generated is 2E885CC1-7787-47BD-95F5-7F0F8161F37E

05/15/12 14:02:07:591 | [INFO] | 2E885CC1-7787-47BD-95F5-7F0F8161F37E |  |  |  |  |  | No need to update AAM

05/15/12 14:02:13:809 | [INFO] |  |  |  |  |  |  | Launching AAM Helper process

05/15/12 14:02:13:809 | [INFO] |  |  |  |  |  |  | process path = /Applications/Utilities/Adobe Application Manager/CCM/Utilities/AAMHelper

05/15/12 14:02:13:809 | [INFO] |  |  |  |  |  |  | process args =

05/15/12 14:02:13:809 | [INFO] |  |  |  |  |  |  | --pipename=C7C6F32A-97A2-4711-98B8-03F784DFC5F1

05/15/12 14:02:17:765 | [INFO] |  |  |  |  |  |  | Session is created and key generated is 5E96ABF5-03C3-4D69-AF73-6F66E480F8E2

05/15/12 14:02:17:862 | [INFO] | 5E96ABF5-03C3-4D69-AF73-6F66E480F8E2 |  |  |  |  |  | The value of ETAG for the file is "eed9f6366f9ae36c20fff363fd7b0bc4:1335580506"

05/15/12 14:02:19:745 | [INFO] | 5E96ABF5-03C3-4D69-AF73-6F66E480F8E2 |  |  |  |  |  | The value of ETAG for the file is "81541096ea26f7300ce2697111053b13:1335580506"

05/15/12 14:02:21:644 | [INFO] | 5E96ABF5-03C3-4D69-AF73-6F66E480F8E2 |  |  |  |  |  | The value of ETAG for the file is "b3c3a94e8b8a47a3fee6b46fd41bff8a:1335580776"

[David__B]

I'm moving this thread over to our installation forum.

For general Creative Cloud Membership questions, here is the FAQ link:

http://www.adobe.com/products/creativecloud/faq.html

-Dave

[saurabhGupta1403]

Hi tim,

So, have you been able to install all the products which you wanted from Adobe application manager.

[CapEd Credit Union]

So far, I have managed to only get 5 products installed. When the downloads appear to reach 100% and doesn't go any further, I can open them in Disk Utility. When I try to verify the downloaded image file, I get the following error:

[CapEd Credit Union]

Can we just get a disk or something with these apps on them? This process of downloading from the "Creative Cloud" has been worse than potty training a child. 

[CapEd Credit Union]

I downlaoded the DMG's I needed directly from a different internet connection. This managed to bypass something on our network that is corrupting the downloads. Programs are now installed.