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Application Manager shows 'Install' next to apps already installed

Contributor ,
Jun 10, 2013 Jun 10, 2013

I have been using CS6 apps as part of a Creative Cloud subscription since not long after CC was released. I have only installed the apps as part of CC.

However my AAM window shows a blue Install link next to apps (eg ID, PS, AI, Acrobat) which I use every day. (You can see ID CS6 in the background of the screengrab below.)

The only two apps which show up as installed are AE (which I downloaded a month or two ago) & LR5 (which I downloaded yesterday) and even that shows a grey 'Installation complete Launch app' message when I've already been using it.

Application Manager.png

Does this suggest that AAM isnt properly monitoring the update status of my apps?

How can I fix this?

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correct answers 1 Correct answer

Adobe Employee , Jun 11, 2013 Jun 11, 2013

Puffmokie please see Creative Cloud AAM lists Applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html for a solution to your current difficulties.

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Contributor ,
Oct 22, 2013 Oct 22, 2013

I haven't got around to removing everything, cleaning it all out and and reinstalling, because until the apps I use regularly - PS, ID, AI, LR - have all been working flawlessly (albeit they may not be up to date).

But I just tried to use Edge Inspect - the only app which currently shows up in CC as being installed - for the first time in a while and it refuses to open. Arggghhhh!

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Adobe Employee ,
Oct 22, 2013 Oct 22, 2013

Puffmoike you may want to start a separate discussion for the difficulties you are experiencing with Edge Inspect in the Edge Inspect forum - http://forums.adobe.com/community/edge_inspect.

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Contributor ,
Mar 18, 2014 Mar 18, 2014

For anyone who happens upon this thread it appears that going into CC preferences and switching language from Enlish (North America) to English (International) may have been the cause of my issues. Adobe Support just recommended switching back, and it seems to have solved the problem.

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Contributor ,
Apr 07, 2015 Apr 07, 2015
LATEST

Bringing my old thread out of retirement…

I bought an iMac Retina 5K in late 2014 and decided to build it from scratch (rather than use Apple's Migration Assistant). In doing so I hoped to avoid copying across preference files that had intentionally or inadvertently been changed over the course of the 8-odd years I have been a Mac user. In short I thought it might help me avoid issues like the one detailed in this thread.

So with that in mind (and given I have no recollection of changing any preferences in Creative Cloud account) why when I open up CC does it now ask me if I want to install Lightroom 5, despite having downloaded it along with ID, AI, PS, Acrobat and Edge Inspect when I set up my computer?

And should I bother trying to get to the bottom of this, or should I just ignore it?

(Ping Jeff A Wright‌)

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