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kelseyp39290334
kelseyp39290334
Participant
June 17, 2017
Answered

Apps don't show up after installing (on a Mac)

  • June 17, 2017
  • 1 reply
  • 2125 views

A friend tried to help me with my Creative Cloud account for Lightroom and Photoshop by deleting the apps. (I don't know if she used the Uninstaller from Adobe to do that.)

I went into my Adobe CC account, downloaded Lightroom, went through the installation to the green check mark confirming it. But Lightroom seems to *not* be installed anywhere on my hard drive. The same was true for trying to download the CC app, installing it, but it doesn't show up as an app in the Applications folder. In both cases, there was no error message. The apps simply don't show up after I've installed them.

Help, please? (My guess is that there may be files from before which weren't deleted which may be preventing the "clean"installation of these Adobe apps now, but I'm not sure about that.)

This topic has been closed for replies.
Correct answer Colin Holgate

The Creative Cloud application is in Applications/Utilities/Adobe Creative Cloud/ACC/. You can always open it on a Mac by typing Command-spacebar, to bring up Spotlight, then type a few letters. By the time you've typed 'cr' it's likely to have already given you Creative Cloud.

Once you open that you then have a new menu icon, that is like two interlocked circles. That menu has an Apps tab, and that is the normal place to go to uninstall or install Creative Cloud apps. It's worth going there and see if it believes Lightroom is already installed.

Lightroom does get installed into Applications, but the folder is named Adobe Lightroom, so it's under A not L in the list of applications. Strangely it doesn't have a custom folder icon like most of the other apps do.

Again you could use Command-spacebar and Spotlight to type some letters. I found that "lig" was enough to narrow the list down to Lightroom.

1 reply

Colin Holgate
Colin HolgateCorrect answer
Inspiring
June 18, 2017

The Creative Cloud application is in Applications/Utilities/Adobe Creative Cloud/ACC/. You can always open it on a Mac by typing Command-spacebar, to bring up Spotlight, then type a few letters. By the time you've typed 'cr' it's likely to have already given you Creative Cloud.

Once you open that you then have a new menu icon, that is like two interlocked circles. That menu has an Apps tab, and that is the normal place to go to uninstall or install Creative Cloud apps. It's worth going there and see if it believes Lightroom is already installed.

Lightroom does get installed into Applications, but the folder is named Adobe Lightroom, so it's under A not L in the list of applications. Strangely it doesn't have a custom folder icon like most of the other apps do.

Again you could use Command-spacebar and Spotlight to type some letters. I found that "lig" was enough to narrow the list down to Lightroom.

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